Ray's Auto Repair

  • 4.8 of 5 stars
7 reviews

63 Lawrence Plain Rd, Hadley, MA 01035, us

(413) 586-8037

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.9/5
They are competent
5.0/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.4/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.5/5
They are always honest
4.9/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
4.6/5
The hours of operation are convenient for customers
4.1/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.4/5
Nov 06, 2011
Nov 06, 2011
Jul 02, 2002
Ray made a mistake once on my 10 year old Legacy, leaving a mar on the dash. He called to inform me, and offered to reduce the charge. It was hardly noticable, and not of any consequence considering the age of the vehicle. I have since had him replace the engine, at a surprizingly low cost.
Jul 15, 2002
I have had two jobs done and all seems fine afterward, the communication about the work needed and time needed and price all were great; I will go back again.
Nov 15, 2005
Excellent work, honest, considerate, always advises before spending. I simply won't go anywhere esle.
Jul 21, 2009
We first learned of Ray a couple of years after buying our first Subaru. We have since bought two more Subarus for a couple of reasons: 1. They are good vehicles with all wheel drive and 2. We can use Ray as our primary mechanic. Ray is a stickler about reminding us that scheduled maintenance is preventative and necessary for the warranty to be valid. A couple of months ago, my catalytic converter went. Ray informed me that it was still under warranty and that I should return to the dealership; he even highlighted the appropriate section in the warranty booklet. He does not do work unless it is necessary and will tell a customer how much time or how many miles they can expect from a certain part before it needs to be replaced. I have never left his garage wondering, "Did I really need that done?" Ray is the salt of the earth, and, as I mentioned earlier, we have bought two new Subarus, because he is in place as our mechanic. Do yourself a favour, the next time your Subaru needs work, contact Ray's Auto Service.
Oct 26, 2015
  • SubyWrx
Unfortunately, Ray is no longer doing repairs. I used Ray’s since 1998 for most of my repair work and was always satisfied. I wish Ray well and hope he heals soon.

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