ESP auto

  • 2.9 of 5 stars
2 reviews

15 Pleasant St., Easthampton, MA 01027, us

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
2.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
2.5/5
They treat male and female customers in the same manner
1.0/5
They are always honest
3.0/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.5/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Jun 13, 2013
  • Doctor Dan
They're great folks and treat me very well.
Oct 27, 2015
  • SubyWrx
I had to write a review as I almost sold my car based on an estimate provided by ESP. This was the second time I brought my car to them as my usual Mechanic is ill and not doing work. I dropped of my car and asked them to check my brakes as there was a grinding noise and check the power steering as it was leaking fluid. I got a call that my tires needed to be replaced, total exhaust system needed replacement and a total brake job both front and back. I said I wasn’t doing tires as it was almost time to put on snows. They said without tires I was looking at $4k. I decided for $4k, it was time for a new car as mine had over 100K miles on it. I even went car shopping and was on the fence as I really didn’t want to buy a car right away. Someone recommended another repair shop. I told them the same issues and the cost was less than $1K. I go to independent shops to avoid the dealership rip-offs. I won’t be coming back here ever again as they were over selling me of what needed to be done and I almost bought a new car over it. By the way they don’t know what summer performance tires look like, as the ties were used a total of 9 months and didn’t need replacing.

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