Brad's Service Center

  • 4.8 of 5 stars
9 reviews

760 Front St, Chicopee, MA 01020, us

(413) 592-5187

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.6/5
Their repair price is reasonable
4.6/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
4.8/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Sep 22, 1999
This is the most straight up shop I've ever been to. A that says a lot.
Sep 10, 2001
Always dealt with in a straight foward manner. They use true diagnostics, not just parts swaping. And the name is BRADS
May 28, 2002
I went to Brad's on a recommendation from a co-worker, who says that his family has always gone there for car repairs. As a young female with little knowledge of what was wrong with my car, I felt comfortable at Brad's. He took the time to explain exactly what was happening, what needed fixing, and why. I've been back a few times since then, for different repairs on my car. Each time I've been pleased with both the quality of the repairs and with the overall service. A great place to have work done on your car!
Apr 24, 2007
I have been in the car business for 24 years.( service manager) I thankfully left the business about 9 years ago. When I moved into the area I was hard pressed to find a auto shop that I could trust.I would drive about an hour back home to be taken care of. I happened on Brad's by accident and have been extreemly happy ever since. I have a Ford truck, Vw, Mazda and a Volvo. ( big family) They have been extreemly helpful, especially being honest when the vihicle should be looked at by someone else (I.e transmission problem) I highly reccomend this shop.
Aug 25, 2008
I've been using Brad's since I moved to Chicopee four years ago. They are nice folks and clearly know their stuff. They'll give you a ride if you need it and have a pleasant waiting area. I've only had one negative experience with them. They did not make clear that I needed a new shifter cable. They were very busy that day and only told me that it was OK for now. That was true, but it continued to have problems for months and then broke, which ended up costing me a lot to have the car towed. They fixed it and it's fine--it just should have been done when I first brought it in. In any case, I plan to keep going there and would recommend them if you're in the area.
Nov 16, 2008
Brad's is the only place I've found that can and will do a spec alignment on my Mazda MX-5. John, the alignment/suspension guy is really good as are the rest of Brad's crew.
Dec 10, 2012
  • Jameskop
Just stopped in for a MA inspection. They took me in right away. I asked them about some recommended service I have due (coolant flush, spark plugs and brake fluid) and they said to hold off until I got an oil change so they could pull a spark plug and test the coolant to see if these things really needed replacement. This strikes me as honest, instead of just saying, yeah, they'd be happy to take my money. They also told me that replacing the brake fluid is a "BS service," again, I appreciate the honesty. The price they quoted me for the spark plugs was $150 cheaper than Firestone and the coolant flush about 30 bucks cheaper. They've got a really nice waiting room with a big TV, current newspapers and lots of fun pictures on the wall of 70's looking people at car racing events. A welcome change from the sterility of your typical dealership or the grimy, sketchiness of some shops. I'll be going back!
Aug 14, 2013
  • Bobby Mill
Great service for a great price. I've never been more happy about my car needing repair. Brad's not only fixed my car, I left the lot with a better gas milage! They did a lot of work for a great price that couldn't be beat anywhere else. The mechanics are great and explain all the work that was done. Even the gentleman at the counter was very helpful when it came to paying. Every time my car needs to be fixed they've helped. Couldn't be happier with anyone else, Thanks Brad!
Aug 14, 2013
  • Bobby Mill
Great service for a great price. I've never been more happy about my car needing repair. Brad's not only fixed my car, I left the lot with a better gas milage! They did a lot of work for a great price that couldn't be beat anywhere else. The mechanics are great and explain all the work that was done. Even the gentleman at the counter was very helpful when it came to paying. Every time my car needs to be fixed they've helped. Couldn't be happier with anyone else, Thanks Brad!

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