Good News Garage

  • 4.4 of 5 stars
25 reviews

75 Hamilton St, Cambridge, MA 02139, us

(617) 354-5383

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.7/5
They are competent
4.6/5
Their repair price is reasonable
3.5/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.4/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.2/5
The shop is located in a safe neighborhood
3.8/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.3/5
Nov 06, 2011
Jun 24, 1998
I love this shop. I trust them there. Their prices are high, but they use quality parts so you get what you pay for. They have helped me through three cheap used cars (a VW Jetta, a Dodge Spirit, and my Dad's old Chrylsler 5th Avenue) when I was in college and needed reliable transportation for not much money. And they never condescended towards me because I am a woman. If you don't knowe about cars and need someone who won't take advantage of you, here's the place.
Jan 08, 1999
Ray is a good mechanic and a sharp businessman. He ONLY takes cash and he's not cheap so bring plenty. The first time he presented me with a bill of a few hundred bucks, I asked him for the keys to my car so that I could get my rollerblades out of the back and run down to the bank for the money. He wasn't handing out those keys though ... not without the money coming over the counter first! So he walked me down to my car and opened the back door for me. I got the blades and then the dough and then the CAR ... in that order. Once you get over that strange "I've heard that voice before" feeling .. talking to Ray is as comfortable as getting into a pair of old jeans.
Apr 20, 2000
This garage was honest and efficient in diagnosing and repairing my car's brake problem. They kept the cost to a minimum and did not recommend any extra work to line thier pockets. They also explained the options I had (none in this case), as well as the work they performed. They even apologized for the fact that the car's parts were fairly expensive (clearly not their fault; Toyota charges a bundle!) Most amazing fact of all, though, is that the head mechanic is just some knucklehead radio personality who fixes cars for fun... (Truly, Ray is as good in person as he is on the show.)
Nov 06, 2011
Nov 06, 2011
Feb 20, 2007
I brought my vintage Cadillac to Good News after another garage did a below average job at fixing the car. These guys were professional,efficient and explained everything that needed to be done to the car. It may cost a bit more, but I am convinced that you get what you pay for! This is the only place I will take my car from now on.
Nov 06, 2011
Jan 08, 2002
Honest and competent ... whether the news is ultimately good or bad. They are at their best diagnosing! Medical students are taught to think horses and not zebras when they hear hoof beats. Good News Garage starts with the common/simple/cheap before turning to the uncommon/complex/expensive in working through a problem. A dealer repair facility had recommended major head work and a dealer sales department had suggested we consider a new car. Pete came up with a simple hose repair that did the job. A dealer mechanic had recommended replacement of oxygen and cam sensors and major engine repairs to take care of a rough running engine. Ray found that a timing belt that had been installed by the dealer was off by two notches -- and the engine now runs beautifully. These guys also give distinctly unpretentious commencement addresses . . .
Jul 08, 2002
They helped my family keep a couple of cars on the road past their expiration dates. I ws so sad when I moved out of state!!!

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