Amesbury Foreign Auto Repair

  • 4.6 of 5 stars
10 reviews

51 Macy St, Amesbury, MA 01913, us

(978) 388-5959

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.7/5
Their repair price is reasonable
4.1/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
4.2/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.9/5
The shop is located in a safe neighborhood
4.9/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.1/5
Jul 09, 1999
Uses OEM parts and all warranties are passed on (VW & Audi shocks/struts, for example). Work is guaranteed 6 months or 6000 miles but this hasn't been an issue as all of my repairs have been good the first time. Has worked and managed at dealer service facilities and has good help with him. Has worked my car in on short notice for safety related repairs (front wheel bearings). Much better hourly rate than dealers and some other private garages. New building has great customer waiting area. There's not much in the way of public transportation in Amesbury, but a ride to some local car rentals can be had. Located close to junction of I-95 & I-495. Does work on other than VW, Audi & Honda.
May 04, 2000
This shop has been taking care of my cars for almost 20 years. They did all the work on my 86 VW Scirocco until the car retired due to an accident that totalled it at 260,000 miles (it had 84 miles on the clock when I bought it). My current Audi Quattro has 270,000 miles on it (up from 170,000 when I bought it from the shop), and continues to provide reliable performance. The good news is that Dennis Gagnon will *always* tell you what's needed for your car. The bad news is that Dennis Gagnon will *always* tell you what's needed with your car! Sometimes as an owner, you don't want to hear that it needs something (especially something expensive), but, seriously, you know exactly where your car stands when the shop looks it over. They are also very good about telling you the relative priority of needed repairs, as in: "you need to fix this right now", or "you can run with this for another xxx miles, but keep an eye on it and watch for it to behave like this xxx as a warning sign that you're getting close." They are also very good about telling you what the likely consequences are of delaying a maintenance or repair. I find this very useful for making financial decisions about the timing of work. The few times I've chosen to test their diagnosis by stretching out the time before I brought it in for repair, they have been dead-on accurate. If you own a foreign car and you're looking for a very good, reliable shop that *will not cut corners* on quality, then these are the guys for you.
Nov 07, 2011
  • N/A
May 20, 2004
I have never met Dennis in person, but I have spent enough money at his place that I may be in a position to take a note or two that may help others. My experience with him would not have been quite the easiest on nerves. When I called him initially, I told him the make, model, year of the car and specifically provided the engine code and the transmission code. When I talked to him regarding a delay for parts, he said to me as if in explanation "Your car has a <engine code> motor." Right. I knew that. My address as given on the repair slip combines the street number and name from one address with the town name from another, the street obtained from a note I wrote in an effort to help get the project with the car straight, the other from the car registration. Prices can be a bit of a challenge. The labor charge to replacer a certain seal in the transmission was a bargain. For the money I spent on a transmission pan gasket I could have ordered from the top of the menu at the Four Seasons. That said, Dennis seems to know these cars, copes pretty well with some of the fussiness of the way they're amde. I haven't taken the car back apart, so I can't entirely tell, but the evidence is that it got put together in his shop pretty clean and tight. There would seem also to be a guy named "Ben" who turns a wrench and may be responsible for some of the actual care and attention. Dennis is proud -- fine -- and can have a pretty big ego -- sometimes less fine. He will, unfortunately, recite the Volkswagen-Audi "party line" without too much thinking about it. On the other hand, one wants to take the car to Dennis, or a guy like him, long before getting near any of the dealerships I know about. The shop is clean (at least from the outside) and in a great spot for a car garage. I haven't met them, but I think there are women and children involved, and they try to be helpful. Dennis gets a little bit, in the Portugese, "distraido." Patience, attention, diplomacy -- and you get your car fixed.
Jul 08, 2004
Dennis and his crew have always done terrific work on my old Volvo and my wife's old Subaru. Brakes, exhaust system, transmission, electrical, head gaskets, routine maintenance- -all handled quickly and reliably. Dennis explains what needs to be done and why, and he gives you the straight dope about what's "worth fixing" and what isn't. The price has always been reasonable, and sometimes a pleasant surprise. Regulars even get small jobs like tire repairs for free.
Jan 03, 2007
These guys are fantastic. Two Subaru dealers quoted me $650 and $475 respectively to fix my speedometer problem. Amesbury Foreign Auto did it all for $350 and completed the work the same day I brought in the car. They were competent and very nice to deal with. Their shop is spotless, and conveniently located right off Rt. 495. I strongly reccomend them!
Apr 29, 2007
If it's broken, they fix it. If it's urgent, they fix it now. Always in a very knowledgeable manner and always for a fair price. Great bunch of guys. This is the type of operation you recommend to your friends (but not so many that they're too busy for you).
Nov 07, 2011
Oct 26, 2007
Dennis is the man! My wife and I have had him work on three different cars for us ('97 Honda Civic, '89 BMW 325i, and '04 Subaru Legacy Outback) over the last 4 years and I have never walked out of there feeling like I'd been taken advantage of in any way. Dennis is straight up honest, his guys do top notch work, and he keeps a really clean shop. As long as I own a foreign car, I can't find a reason to go anywhere else - unless he retires, that is.
Nov 18, 2010
I called Dennis, related the history of the problem; he suspected the crank sensor, and that's what it was - timely, competent, good sense of humor and down to earth. Highly recommended!!

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