Will & Lenny's Auto Service

  • 4.9 of 5 stars
7 reviews

401 N Galvez St, New Orleans, LA 70119, us

(504) 822-4636

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.9/5
Their repair price is reasonable
4.9/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.9/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
3.7/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.7/5
Mar 31, 1999
I am a single woman and these guys have always been extremely polite and helpful. Their prices for brake master cylinder and air conditioning repair were less than anyone other bid I had in the area.
Feb 25, 2009
My wife and I were driving from New York to San Diego in a newly purchased (used) Honda. The car was "wandering" on the highway. We called Will and Lenny's and Will said to bring it right over. He disassembled the entire front end, checked the alignment, etc. and told us it was the steering rack. We were on a schedule, and didn't have the time to have it fixed there, so we continued to CA. Dealer in CA came up with the same diagnosis, and replaced the rack (at twice the cost Will would have charged) We should have stayed in New Orleans for a few extra days, just to have these guys do the work. They are honest, fast, and knowledgeable. And what did they charge us for many hours of labor over two days? Nothing, nada, zippo- they refused any payment at all. Talk about Southern hospitality - can't say enough about these guys.
Nov 07, 2011
Oct 18, 2008
My Pontiac needed rear brakes after just 19k miles. I called around to various mechanics, Will & Lenny's price was by far the best, and they came with a friend's recommendation. I brought my car in for brakes, Lenny suggested I call the consumer hotline to make the dealer honor the warranty. So he was willing to give up business to do the right thing. I chose to have the work done and seek reimbursement. My car was fixed within 4hours!!! And they threw in a tire rotation. I walked to their shop from the streetcar on Canal. Will told me next time to call and they'd meet me at Canal and Galvez. That is customer service I appreciate! These are great mechanics and fine gentlemen.
Jun 01, 2006
In the family we have 6 Camrys, 1 Accord, 1 Passat and 1 ford van. I've used them for about 15 years after my mechanic of 30 years couldn't fix a Grand marquis and a camry. Had to tow them to Will and Lenny's.
Apr 21, 2008
They are the most honest mechanics I have ever dealt with. (I have lived in a few states) I can't say enough good about them!!!
Oct 23, 2013
  • dbower
I can't say enough about how amazing Will and Lenny are. I had been burned in the past by a shop and was really worried about putting my trust in another mechanic. No need! Will and Lenny are the most amazing mechanics in New Orleans. They have worked on my Jeep a handful of times. Its an old car and has its quirks, but they have never charged me if the problems wasn't fixed immediately. They have always been straight forward with me and explained everything to me.

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