Gresse's Automotive Repair Service

  • 3.2 of 5 stars
2 reviews

2300 Hickory Ave, Harahan, LA 70123, us

(504) 737-5543

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.5/5
They take the time to explain the problems and necessary repairs
3.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.5/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
3.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.0/5
May 14, 1999
Bruce and his team have been taking care of my cars since 1989. I purchased a used Celebrity and the front end was really loose. Studpid me, I first thought that Sears could fix it.(they had hours when I could get my car in) Sears replaced the CV Joint and the problem did not go away even when I told them that it felt like a steering problem. After a real big hassle, a freind told me about Gresse's Automotive. He inspected the CV Joint that was replaced and the "new one" was frozen. Bruce replaced for nothing and checked out the rack & pinion steering and found the problem. I had my car back in a day and a half. I trust him with every car need I have. The best part is that my wife greatly appreciates the honesty and the explanations she gets in laymans terms. We even go there for simple oil changes if at all possible. This is a TOP KNOTCH operation.
Jun 13, 2014
  • Harry P
I moved to Louisiana about two years ago and found Gresse's Automotive Repair by searching online reviews. My wife and I have two high mileage cars, a 1998 Jeep with 150,000 miles and a 2003 Ford Focus with 90,000 miles. I've taken them both to Gresse's, with more repairs on the Ford than the Jeep. Each time I have have gone to Gresse's I have felt overcharged and pressured to get extra work done. Once I have found sloppy work done, and needed to return the vehicle to the shop. Examples. The Ford was having issues, brought it to Gresse's for diagnosis. I paid between $50-$100 for them to diagnose that the spark plugs and ignition coils. I'm okay with that. If I could diagnoses the problem I wouldn't have gone to a mechanic. The issue is that they tried to charge $10 per spark plug x 4, $15 for new wires from the ignition coil x 4, and about $150 for an ignition coil. $250 for parts and about $250 for labor. I told them no. I went to the same NAPA that they get their parts from, found the the parts and prices below. Spark plugs $2-6 Wires part #702443 $7.49 x 4 Ignition coil part #DEN6736006 $97.99 Was told to just change the plugs and wires first because I might not even need a new ignition cable. I did the work myself in 45 minutes. Problem solved. Spent less than $50 and saved over $400. Example 2: I had just finished changing the alternator in my Jeep and it was Sunday night. The Ford wasn't starting, I troubleshot it myself and found it was the alternator. I didn't have time to change the Ford's alternator and it is located in a much more difficult to reach spot. I take the Ford to Gresse's again because it is super close by. They change the alternator and battery and do a standard oil change. When I pick up the Ford and go over the bill I am shocked at the charges of over $900. They charged $50 labor in changing the battery. The alternator they charged over $300. I told them that was strange because I had just changed the Jeeps alternator and it cost about $150. They assured me that they never charge more than a 25% markup over cost for parts, and that they use NAPA which is more expensive. Well, looking at NAPA they have the same alternator for $169 part number RAY2133177. That is about 60% mark up. It's too late though, so I pay the bill. My wife drives the Ford the next day, says that the engine is smoking, it smells like burnt oil, and then it won't start again. I get home, look under the hood and they have spilled oil everywhere while doing the oil change. I spend 30 minutes cleaning up their mess and I notice that they didn't even connect all the wires to the alternator. The Ford must have started up initially from the small charge in the new battery, but then never got recharged. My wife has to take the ford back in for them to finish the work that they should have done in the first place and that I had already way over paid for. They never offered any real apology, only a "well the guys should have known better". In summery, I have used Gresse's multiple times, And have found them to be quick to over sell unnecessary repairs, over change what they say is their max mark up on parts, do not do proper repairs the first time, to make a mess on a simple oil change, and when caught ripping me off they won't even apologize. No way will I use them again.

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