The Bug Doctor

  • 3.4 of 5 stars
3 reviews

111 Crossfield Dr, Versailles, KY 40383, us

(859) 873-6748

Email: 

Website URL: 

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
5.0/5
Their repair price is reasonable
3.7/5
They complete the work in a timely manner
3.7/5
They respond well when they screw something up
3.7/5
They take the time to explain the problems and necessary repairs
3.7/5
They treat male and female customers in the same manner
5.0/5
They are always honest
3.7/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Dec 28, 2000
"The"Bug Doctor, Bruce Gill, is the greatest. Best kept secret in Central Kentucky. With 5 daughters, he can't afford not to be a good guy, a bad reputation would seal their futures! Oh, yeah, he's my next door neighbor too.
Dec 22, 2009
First of all, they work on more than VW. I almost didn't call them because I thought they only worked on VW's, but I was treated so poorly by another repair shop just a couple of blocks down the street from the Bug Doctor that I left and gave them a call, and I am glad I did. Robert, the manager of the Bug Doctor, is a great guy and a straight shooter. I needed a new exhaust manifold on my wife's Trailblazer. He gave me a price while I was on the phone. He was up front and gave me a best and worst case. He told me upfront that if the bolts were broken off, it would be more. I dropped the truck off a couple of days before Thanksgiving. Robert worked late to get it ready before the Holiday. He left me a message around 8 or 9 PM the night before Thanksgiving and told me that it is was ready if I needed it to travel with my family for the Holidays. WOW, talk about excellent customer service! Now, for the best part. When I picked it up, he actually charged me the lowest amount he quoted, because none of the bolts were broken off. Now that is HONESTY! He could have easily told me that some of the bolts were broken off and charged me more. He even took the time to show me the old part. I would highly recommend Robert and the Bug Doctor. Great prices, Great service, and a Great Guy.
Aug 03, 2014
  • KIAB
CROOKS!!! My son bought a car from the owner. The owner said the car needed some simple work and even identified the parts that needed to be fixed. He also gave reasons as to why he did not do the work himself. We test drove the car and bought it. Then discovered how he had prepped the car to cover the blown head gasket. This method of coverup was confirmed by another mechanic. Hours after buying the car we contacted him about the problem and was basically told "Buyer beware"! Remember he owns the business. I'd hate to think of how he lies and cheats his customers!

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