Lowell's Independent Toyota, Lexus & Scion Service

  • 4.6 of 5 stars
13 reviews

111 Mechanic St, Lexington, KY 40507, us

(859) 233-1173

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Hours
 
Specialties
Specializes in Air Conditioning work
Has ASE certified mechanics
Specializes in Brakes and Mufflers
Happily gives binding estimates
Guarantees all work for at least 1 month or 1000 miles
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.8/5
Their repair price is reasonable
3.9/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.6/5
They take the time to explain the problems and necessary repairs
4.4/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.6/5
The shop is located in a safe neighborhood
3.7/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.1/5
Nov 07, 2011
Nov 07, 2011
Nov 07, 2011
Jun 12, 1997
The greatest place if you own a Toyota --- for our last purchase I told my husband that I didn't care on the make - BUT IT HAD to be something Lowell's would repair. Very reasonable for repairs - and does not do unnecessary repairs.... absolutely refused to do a tuneup on my '92 Toytota Camry until I rolled 60K miles.... was told in no uncertain terms I did not need it. Always will call and get your approval on repairs - expecially if a lot more than they expected to find. He stands behind the shops work - once redid a repair as I was not happy with it. Keeps computerized records on your car and what repairs you have had. Open tille 6 nightly and open on Sat till late afternoon. I send all my friends and family with Toyota's there. Will refer you to qualified folks if they cannot handle repair.
Mar 12, 1999
Lowell's is the most honest mechanic shop I have ever dealt with. I authorized repairs on my car's brake system totalling over $300. When I picked the car up the total was less than $200 because once they had performed the initial repairs, they discovered the other repairs were not necessary. All this shop works on is Toyotas. They are not cheap, but they are reasonable and they do an excellent job and stand behind their work. And no, I am not getting any discount for this glowing review.
Nov 07, 2011
Apr 15, 2005
the whole reason I'm here searching for mechanics is to tell my little brother where to take his pontiac; I wanted to send him to Lowell's, but they just do Toyotas.
Dec 02, 2007
The best auto repair shop around. Nice people and honest. I have never had a repair that wasn't warranted. I have never had to worry that they would find things that were not actually requiring repair and then charge me. They did have trouble with my 4 Runner, which is still not running as it should. They were honest about their inability to figure it out and tried several things that did not work. They removed what parts they thought may have repaired the problem and did not charge me. I now have 246,000 on a Camry I drive. It is in mint condition. When I buy another vehicle it will be a Toyota because I know I have a mechanic I trust, although I love Toyotas.
Oct 22, 2010
They are prompt and reasonable and never make me feel awkward about my complete ignorance of automotive matters. The staff is also very friendly.
Dec 14, 2010
As someone who had a relationship with Lowell's for many years, I would dissuade anyone from going there. They are extremely competent. However, lets be honest, there are plenty of honest mechanics out there. My main beef with Lowell's is the price of their repairs. The shop recently came under new ownership, and subsequently their prices increased. Owning a 1994 high-mileage Camry, I've had plenty of experience with repairs. Once I started shopping around and getting quotes from other mechanics, I found out that Lowell's charges at times 30% more for repairs than other shops. Here's the reason: they inflate the prices of their parts. A few years ago, I got an air condenser replaced at a competing shop for $450. Lowell's quoted me over $800 for the repair. The difference? Lowell's reported the price of the condenser as $350. Speaking to another mechanic, he told me he had never heard of a condenser that expensive. Bottom line, Lowell's stays profitable by maintaining trust through their certifications and Toyota specialization, while ripping of people who maybe don't know a lot about cars. There are plenty of mechanics in town that do just as good a job but don't rip you off.

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