Cannon's Automotive

  • 3.7 of 5 stars
4 reviews

710 Tyler Street, La Porte, IN 46350, us

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Hours
 
Specialties
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
3.3/5
They are competent
4.0/5
Their repair price is reasonable
2.5/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.5/5
They take the time to explain the problems and necessary repairs
3.3/5
They treat male and female customers in the same manner
3.0/5
They are always honest
3.3/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Oct 28, 2002
John Cannon is the owner and I've heard some people say he is high priced; I don't know how to judge that. But John Jongkind is the mechanic who always works on my car and he's great. He takes the time to explain to me what is wrong with my car. He doesn't pressure me to have work done. When I ask him if I can put off a repair he'll tell me yes or why he thinks it needs to be taken care of now. Though I am clearly out of my element in talking about car problems, he never makes me feel like a stupid woman. When I tell him what it sounds like, he will make noises to immitate what he thinks I'm telling him. He test drives my car, and I trust him that he isn't trying to rip me off. When I first moved to this community John's mother befriended me and I knew John as some highschool kid. After I was divorced and my "mechanic" moved on, I was left to deal with car problems. The first time I dealt with the adult John as a mechanic was when my car battery died. He jumped the car and took it to the shop on a Sunday and got me a new battery. He assisted me in my need, but he also behaved ethically towards his employer in charging me the correct amount for the services. He is honest in his dealings with the customer and in his dealings with his employer. He would not steal from his employer any more than he would steal from his customer. John Cannon, the owner, has always treated me well and I like the call back service they have--they always call a few days after the repair to check if everything is fine. They also give away flowers when you have larger repair bills. I liked receiving carnations with my clutch, and with my timing chain, and my tune-up, and with other repairs they've done for me. They also wash the car for free and sometimes, when my floors haven't been covered with papers, they've vacumed as well. They also send a coupon for a discount on the gasoline--like a dollar off. So again, I can't judge the prices, but I like the treatment I receive and I trust the mechanic.
Mar 19, 2011
They are notorious for scaring old people into doing all factory recommended service including the ridiculous flushing of the power steering fluid. I took my old Honda in for a regular service, and it was over $1500.00!! It's ridiculous. Finally I went to another garage where they know well the reputation of Cannon for scaring old people into getting all kinds of service done that is not necessary. Cannon hides being the "factory recommended" thing. My new garage said they have seen many people that have been ripped off by Cannon's. My mechanic is honest, kind, and only does the work that really needs to be done.
Jul 07, 2011
Don't have much of a waiting room during oil changes and 2-hour car repairs. Better off hiking to the library. Very neat, but talk condescending to you. Fixed the problem, but costly.
Feb 08, 2013
  • MDub
Cannon's does really top-notch work. Their mechanics are well-trained and always fix things right the first time. They're very thorough in their work. If there's something that needs to be done to your car, they'll let you know but they're not pushy about getting you to do it. They've been recommending I get new struts on my car for a year. But they're expensive so I've asked how long they think I can go without them, and John Cannon (the owner) was honest and said they weren't a critical item to have, but I would notice a definite difference when I drove if I got new ones. So, I've held off on getting them, and he's fine with that. They are more expensive than some other shops, but on par with dealerships. But I think they provide better service and better quality work than the dealerships I've been to. Plus, they have great customer service. They'll pick you up if you need it and even deliver your car to you once it's done. They send you a thank you note after they work on your car if it's a bigger job. The inside of their shop is super clean, which is kinda rare with repair shops, but which I love. They seem to pride themselves on being very professional and honest and very customer service oriented.

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