Kruse Automotive Service

  • 2.3 of 5 stars
2 reviews

9310 Lima Rd, Fort Wayne, IN 46818, us

(260) 489-1089

Email: 

Website URL: 

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Hours
 
Specialties
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
3.5/5
They are competent
3.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
2.5/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
N/A
They are always honest
3.5/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.5/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
3.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Mar 29, 2010
Jim has been my mechanic for years - I've recommended him to several friends, and they were all pleased with his prices and his work. I have 2 brothers who are truck mechanics, and they do brake jobs for me, but if its the engine, they have me take it to Jim, because he has the expertise and equipment to do it - and they've always agreed that he charges a fair price for the work, and does a great job.
Mar 24, 2017
  • TS1
*Warning This Guy Is A CROOK!* We took our truck in because water got into our gas tank. He drained the water and cleaned the fuel injectors (without informing us or getting the go ahead from us) and charged us $830. The next time it rained we got water in our gas tank again, took it back to him and this time he said well the fuel injectors must need to be replaced so he replaced all of them and drained the tank and drove our truck 40 miles (why? I’m not sure). Charged us $1000!!! The next time it rained we got gas in the tank again! We took it back to him told he that he needs to figure it out and fix it for us free of charge. He just scratched his head and said; maybe someone is putting water in your fuel tank (Really? Every time it rains? Com’on!). After he drained and gave us an unauthorized oil change and told us he couldn’t figure it out he charged us $185 and wouldn’t give us our keys until we paid. We paid him over $2000 (not to mention 3 towing fees) and the issue still had not been fixed. We then took it over to a friend of my dad’s that tinker’s on cars (not a licensed mechanic) his first thought was to take the bed of the truck off and see if there were any rust spots on the fuel tank where water could be getting in. Lo and behold when they did that they found it and were able to fix it. Why on earth couldn’t this guy do that? His best thought was, someone was putting water in our gas tank. I would never, ever take another vehicle back to this guy. He obviously does not know what he is doing. WORST MECHANIC EVER!

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