Sunset Automotive

  • 5.0 of 5 stars
4 reviews

3211 Sunset Ave, Waukegan, IL 60087, us

(847) 623-9333

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Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 12 months or 12000 miles
Road tests vehicles when appropriate
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
N/A
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Nov 13, 2003
I tried the local Ford dealer first, but they couldn't fit me in until the day after today. When I asked about a loaner (since I am temporarily a single parent with a 5- and 3-year old), they said they could provide me with the number to Enterprise Rental Cars. I tried Sunset Automotive and they said to bring the car in anytime. I filled out the information sheet and explained what I thought might be the problem. They asked me if I wanted service on that or if I wanted them to make sure that was the problem. Never did I feel they were talking down to me or condescending to me as a woman. After doing the test drive, they came back with a different problem and the cost for the materials and labor. In my searches on the internet, I believe their labor costs are in alignment with other mechanics in the area (and probably cheaper than the dealer) and they warranty their work. I will return to this mechanic for future problems.
Mar 18, 2005
Brian, the mechanic, was very compident, knowledgable, and explained to me the problem thet I had with my brakes. His cost for repairs was extreemly reasonable. I will use him when I need to have a problem with my Auto.
Nov 07, 2011
Nov 07, 2011

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