Paulli's Import Service

  • 4.9 of 5 stars
4 reviews

111 Phelps Ave, Rockford, IL 61108, us

(815) 398-9598

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.5/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.8/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Nov 06, 2011
Jun 30, 1997
Paulli's Import Service has always repaired our cars (Toyota & Volkswagon) in a timely manner and having been a mechanic myself I appreciate when someone does work on our cars that meets my own high standards. In addition, having been in the automobile business myself I really appreciate a business that is run honestly.
Mar 16, 2007
My first experience with Mike and Carl Paulli was in 1987. I was in sales and had to travel 40,000 to 50,000 miles per year in Illinois and Wisconsin. I was tired of being ripped off by the dealers and since I always drove Toyota brand cars, I went there just to talk with them because of recommendations from friends that they were great people and only worked on foreign cars. I was highly impressed with Mike Paulli's attitude during our first meeting and now after using only him for all of my car repairs since 1987, I recommend everyone to him. When I buy a new Toyota, I take it there for all of the required warranty maintenance just in case I ever had to take it to a dealer for warranty work. However, none of my new Toyota's have ever required any repairs until at least a year after the warranty had expired. Although their prices may be higher than others, I assure you that this is one case where you get what you pay for and that is hard to find these days. I would trust them with any problem.
Nov 06, 2011

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