Petersen Automotive

  • 4.9 of 5 stars
12 reviews

7626 Parkside Ave, Niles, IL 60077, us

(847) 675-6540

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.9/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.9/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 06, 2011
Jan 08, 2006
We bought this car used. We didn't know how to find a good Saab mechanic. We found a listing for these people here on your site. Turns out the guy remembered our car from the previous owner (was not a private sale but through a dealership). The mechanic had kept all the records of all repairs he had ever done on the car. Seems very thorough and conscientious. They're always upfront with how much stuff is gonna cost.
Feb 28, 2002
They were able to acquire re-tooled rims instead of using brand new ones, so I saved a lot of money.
Sep 17, 2006
I bought my 900S back in 1986. Peterson worked on it in 1988 when I was moving to California. They changed hands since then, but Borhan and Chuck still hold the idea of excellent work at reasonable pricing paramount. I put over 350K on that car. When it was time to stop repairing it, the guys said, "it time to move on, no more repairs." I asked them for a recommendation for a used car. The 1994 9000 had only 33K on it when I bought it in 2002. Now it has 93K on it and with a few minor repairs after I broke it in again, the vehicle is superb. This shop is amazing. Flexible; pick you up at the train, leave the car when ready for after hours pick up, come up with creative ideas to prevent recurring design problems, just wonderful. Honest, intelligent, and fair. What more do you need to know!!!
Nov 06, 2011
May 28, 2005
These guys are really customer friendly.. The last time I used them, my car had stalled out and had to be towed. The incident happened at 10pm. I had the tow truck guy tow it to their shop (without informing them first) and they called me the next day about getting the vehicle running. They seem very honest about what work needs to be done, and have a fair pricing model. If they serviced my Lexus, I would take it there in a heartbeat.
Mar 01, 2006
Borhan was the only Saab mechanic that could fix a window problem I had on my new 900SE Saab 11 years ago. He has been taking care of it ever since. He is one of the most upstanding, honest people I have ever met. I have only kept my Saab because of him. They are very fair and honest at Peterson. I have sent family members to them with cars other than Saab and Volvo and they too have received great service and pricing! They are the best.
Nov 08, 2006
I can't express enough how good these guys are! Borhan and Chuck are honest, competant, mechanics and good people to deal with. After being snookered by another Saab specialist in the Chicagoland area, I was so happy to find Petersen. I would recommend them to any Saab owner, especially those with classic (pre-GM) models!
Sep 04, 2007
This is the only place I'll take my Saab. Their location is a bit incovenient for me, but I trust them and they've done good work at a reasonable price for me over the years.
Jun 27, 2008
Chuck and Borhan have been working on my Dad's Volvo ever since the warranty expired. He's not one to luxuriate praise nor extend trust, but he's talked us into bringing our Toyotas to them and I just might be back to buying Volvos with these guys in the area.

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