Motor Works

  • 4.3 of 5 stars
4 reviews

316 East Taylor Street, DeKalb, IL 60115, us

(815) 756-2882

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
3.8/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.3/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.5/5
Nov 06, 2011
Nov 06, 2011
Jan 18, 2009
We're been going to this shop since 1990 with six different vehicles, and they have never let us down. They explain everything carefully and keep meticulous records on all the cars. They recommend new and used cars and even helped sell one of our old cars. We feel a strong sense of loyalty--I can't imagine filling out this survey for anyone else in town! The only complaint I have ever heard about this shop is its prices, but we happily pay the first time for a job done right, and we know that if there is a problem, it will be fixed. They advertise as "honest, courteous, quality auto repair since 1984" and I completely agree.
Mar 29, 2013
  • JBug64
I took 2001 Hyundai Elantra there on recommendation of friend. They promised they'd have it done by a certain time as I had to take daughter to school event. Time came and went, I called, they said they'd have someone right there to pick us pick. No one came. Had neighbor drive us. As for the repair, it was a transmission issue. They hooked it up to computer and went by codes and about $400 later, still weren't "sure" if what mechanics suggested would fix it. In the end (first time), I paid them $400+ and vowed I wouldn't be back after the poor customer service. Several years later, I had transmission issues again, and trying to avoid the overprice dealership, decided to give Motor Works another chance. Almost exact same things happened customer service wise. Ended up paying for front end work plus "only" several hundred additional for computerized diagnosis and a recommendation for an entire transmission rebuild for "only" an additional $2K, or so. I again had to call at end of day to find out what was going on. The woman at front desk over-promises and under-delivers, consistently, in my experience. I later took it to (my now current) mechanic who I trust completely, who took the time to search service bulletins and found that a leak in exhaust can cause O2 sensor "error" and engine light to go on. He couldn't fix the leak but suggested I take it to local muffler shop to weld in new flex pipe (otherwise, whole new, much more expensive, exhaust system needed), which I did, and which solved the problem. I have never written a bad online review before, but buyer beware with Motor Works. They are way overpriced, don't get it right the first time, and recommended a whole new transmission when it was completely unnecessary -- with horrible customer service, to boot. Still driving same car (with original transmission) years later, and very happy with new mechanic: Barb City Auto.

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