Westside Automotive

  • 3.3 of 5 stars
2 reviews

1010 Century Cir, Dubuque, IA 52002, us

(563) 582-4253

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Engine Rebuild work
Specializes in Radiator work
Has ASE certified mechanics
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
3.5/5
They complete the work in a timely manner
3.5/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
N/A
They are always honest
4.0/5
I would use this mechanic again
2.0/5
I would recommend this mechanic to others
2.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Dec 06, 2001
They replaced timing and accessory belts at the price quoted in a reasonable amount of time (one day) and the work was done correctly. They treated the car well (no scratches / no dirt on the inside).
Feb 20, 2017
  • kid_dynomite28
2 trips because didn't fix problem on first visit. Paid total of $659 for brakes + rotors and one caliper on my daughters car. I told them when I stopped that she brought it home from college and the steering wheel shook really bad when she braked on the interstate. The initially replaced back brakes and rotors. $270. Drove it less than 10 minutes and terrible shake in steering wheel still there. Took it back next day and had mechanic ride with me. He noticed problem and said that is from a front rotor problem and that he was not told about the steering wheel shaking. It also pulled hard left when braking at highway speeds, and he said RR caliper was bad, so replaced that as well. $389 for front rotors and rear caliper replacement the very next business day. Communication issue between front desk and mechanic cost me $270, although he said back rotors and pads were going to be needed "soon" anyway. Maybe, maybe not; but it seems I paid $270 when I didn't need to. Also, charged almost $20 per visit for "shop supplies" when it should have been fixed properly the first time.... Car drives fine now and they are polite, but frustrating to pay for fixing something that wasn't causing the problem I went in for... I cannot see going back.

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