Nichols Automotive Service

  • 2.6 of 5 stars
3 reviews

3901 Washington Rd, Augusta, GA 30907, us

(706) 650-3130

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Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
2.7/5
Their repair price is reasonable
2.7/5
They complete the work in a timely manner
2.7/5
They respond well when they screw something up
2.7/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
2.3/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
3.7/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Jun 08, 2009
The owner, Mike, is completely honest. Not only are his prices reasonable, but the work is as good or better than my dealership. His warranties are better than the dealership, for instance, he warranties the muffler for the life of the car. I even get my tires there. I have sent him many referrals, and those people always thank me.
Jan 20, 2014
  • JHB
Needed a new radiator. Nichols quoted $471.64. On Friday, 1/17/14 when I arrived to pay and pick up the car I was told the cost was $523.00. Then they claimed the added charges were for new hoses, but the new hoses were included in the original quote. They then lowered price to $429, which I paid. Cool so far. I saw the mechanic take the car out for test drive around the block; not long enough to warm up the engine coolant. He told me the first time he test drove it it overheated and he was having trouble getting the air bled out of the system. I told him the air bleed valve was by the firewall. He said he had looked near the radiator but didn't look enough to find it. He also said that a diferent mechanic disassmbled the car and he was told to put it back together. A couple of pastic fasteners were missing from under the hood when I picked it up. The overflow tank was overfilled and splashing coolant all over. I asked them to fix the coolant level. They agreed. I came back to pick up car after they closed. The car overheated twice on the way home (less than 10 miles). A 10 minute drive took 40 minutes becuase I had to stop twice to keep from ruining my engine. I spent half of the day Saturday bleeding the air out of the system myself. Took four iterative sessions of filling, bleeding air, warming up the car, letting the car cool off and repeating the process over and over to get the air out. It took an entire gallon of coolant to fill the system. When I talked to them about it on Monday, they offered me a oil change which probably cost them less than $15. So, even after I told the mechanic working on my car where to bleed the air out of the system, and after trying to overcharge me, and after being aware that the car was overheating due to air in the system, they considered the job complete, let me take the car home in a condition that could have ruined my engine. After multiple phone calls I received $50 refund from Mike Nichols.
Apr 24, 2016
  • R_T
Did a great job replacing my head gasket, but wound up having to solve an idle problem (which it did not have when I took it there) on my own. I initially took it back to them, but they didn't fix the problem. The problem: They broke a vacuum line either during the upper manifold removal or replacement, causing loping, low idle and stalling and numerous Check Engine lights. I spent 3 weekends narrowing the problem down to their shoddy, half hearted repair of the vacuum line they broke. Will never return again, nor recommend this shop to anyone desiring a solid repair especially when it cast almost $2,000.00!!! R_T of Martinez, Ga.

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