Arrow Wrecker Service and Towing

  • 2.8 of 5 stars
2 reviews

541 Carswell Avenue, Holly Hill, FL 32117, us

(386) 255-2138

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.5/5
They are competent
2.5/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.5/5
They treat male and female customers in the same manner
N/A
They are always honest
3.5/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Oct 12, 2012
  • LVNHM
It was a huge mistake to get service here. $300 later the car still doesn't work. They don't return calls. They don't test drive fixed vehicles. I have an older car that had a fuel problem. They fixed it and charged me $110.00 (that included the tow) that I thought was very reasonable. They said it was a loose wire behind the back seat that they secured. I got in the car and tried to drive off and one block later the car stalled. I figured that the wire had come loose again and removed the rear seat to fix it. Literally, I discovered the wire had been secured with duct tape. I brought the car back and told them it still didn't work. I left the car. Several days later, after several unreturned calls, I drove another car to the shop and was told the car would be ready in an hour. That afternoon I picked up my car and this time it stalled out before I made it off the repair shop property. As I walked back into the shop the mechanic that worked on my car said what now? I told him the car had stalled right on their property. I also wanted to say and you obviously didn't test drive my car. H went out to my car and literally five minutes later he returned and said I pulled the wire and gave it some more slack. Again I didn't make it out off the property - so again they failed to test drive the car. I left the car again and returned several weeks later. This time they did test drive the car and gave me a laundry list of things they fixed and charged me another $200. They also told me to maintain at least half a tank of gas to avoid further problems. That reminded me of an old joke. A patient raises his arm and says doctor it hurts when I do this. And the doctor replies, don t do that. I won't go back
Jan 17, 2014
  • LennyD
"Professional and honest shop - truly a class act" After an unexpected breakdown on I95 on the return leg of a trip to FL Arrow was dispatched to bring fuel and tow my vehicle to safety if that wasn't the cause of it not running. The driver was not only professional and courteous, but also helpful (tried to help find/correct the problem to get us going again) and even graciously helped to look for an item that was lost during they ordeal etc. Very nice during a stressful time. Though it was on a weekend my car was immediately checked out upon bring towed back to the shop by their mechanic (Tom) and he did a thorough and quick job in determining the problem (the fuel pump had failed as I feared) and immediately began attempting to source the part needed. Dawn in the office was also stellar as she not only helped us explore our options, and help with alternate transportation (we needed a rental to finish our trip) but also was knowledgeable, compassionate, and generally helpful, but also went above and beyond in helping to calm my wife who doesn't deal with things like this well. After finding there were no options for sourcing a part that day we worked out a plan with the shop where we would return to pick up the car in a few weeks (after the holidays) and they were willing to help us by holding the car in a safe manner without any additional cost which was most accommodating. I received an initial quote that was very fair (I normally do my own maintenance so that's a big deal) and upon picking the car up the final bill was within acceptable range of the estimate as it included the tow etc. No surprises! Additionally they were able to source an OEM Saab supplier (Bosch) pump insert that was affordable, and their total bill was actually less than the complete pump at the dealer. Can you say fair! I have to say thanks to the people at Arrow for being professional, helping make a bad day a little easier, and for being honest and not trying to take advantage of a bad situation. One last thing I think is worth mentioning is that Tom had even offered to stay late on a Saturday to install the new pump if he could find one! That's a big deal when many places are not even open on the weekends!

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