Martels Foreign Car Center

  • 4.2 of 5 stars
10 reviews

1161 Horsepond Rd, Dover, DE 19901, us

(302) 674-5556

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.5/5
They are competent
4.6/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.6/5
They treat male and female customers in the same manner
4.6/5
They are always honest
4.5/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.2/5
Jul 28, 1999
He's smart and capable. He always says what's wrong with the car, what could be done in the future, and what should be corrected immediately. He never speaks down to me, always in a logical manner that makes things easy to understand.
Nov 07, 2001
We have been going here for almost 20 years. (we should arrive soon...) They do great work and we have never had any unpleasant surprises. They are friendly, explain the options and answer any questions we have.
Jul 28, 2008
The shop specializes in foregin vehicles but will work on American models. Started using them in the early 70s when we had a VW, presently have a Mazda MPV van and a Ford pickup truck. Approximately 10 years ago I requested the timing belt be changed per the car manual's recommendations and was told that particular model vehicle (don't remember what I had at the time) typically had no history of timing belt problems and suggested the work not be done. I never had a problem with the timing belt and would have thrown away a large sum of money had the work been done. I find this business to be very honest!
Jun 26, 2003
An experienced, honest repair shop. Tells you up from what to expect. Would trust him every time.
May 31, 2006
My husband and I have been taking our vehicles to this shop for thirteen years and have always been more than satisfied with the experience. He was recommended by a colleague and I continute to recommend this shop without reservation.
Mar 03, 2009
I have a 2001 Kia Sportage. This was the first time, in the life of my car, that it was analyzed and fixed in a truly professional manner. I have full, total and absolute confidence that my car will be fixed properly at a fair price. What else is there to say?
Jan 18, 2010
They always take time to explain what they will do, have done, or answer any and all questions the customer has! Very personable and professional.
Aug 13, 2010
They provide explanations of the problem and the needed solution in a clear and lucid fashion. When they know you have a technical background in that particular system (hydraulic, electrical, etc), they are able to give an in- depth, technical explanation if desired - a great "plus." Further, they explain any options you have regarding the repair. I give them my highest recommendation for anyone needing their auto problems addressed correctly, the first time. Kudos!
Jan 08, 2012
  • webhead
Always honest, friendly, and very competent! Shawn and Carl are top-notch professionals and treat every customer like family. Very reasonable labor rates. They work on domestic vehicles as well!
Apr 27, 2015
  • happs
I am shocked at all the positive reviews for Martell's they were horrible to me and would never recommend them. I called to make an appt for my 40,000 mile "check up" when I walked in with my book that keeps track of all the maintenance, I realized they had done the 40,000 check up last time and said to just to an oil change. When I picked up the car I found out they ignored my request, because their brother (another owner) said so and did the 40,000 mile check up, which was 500.00+ vs the requested oil change. They would not refund my money or compensate me and would not even say sorry.That is a crooked way to do business. Up until that point my father, mother, and I all took cars there. no more.

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