Williamson Auto Electric

  • 3.2 of 5 stars
4 reviews

32 Freight St, Waterbury, CT 06702, us

(203) 755-5299

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.3/5
Their repair price is reasonable
3.5/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
2.5/5
They take the time to explain the problems and necessary repairs
3.8/5
They treat male and female customers in the same manner
3.7/5
They are always honest
4.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Nov 06, 2011
Jul 15, 2007
We were traveling from home in Virginia to NH pulling a U-Haul trailer when we lost power in our car. The State Police called for a tow for us and Ken Williamson responded. Although it was a Saturday afternoon, he worked with us until we were able to rent a U-Haul truck for the rest of the trip--even taking us and our trailer to the U-Haul shop! He kept the car and when we called on Monday he said he thought he had the problem solved but wanted to test it further. The next morning he told us we could pick the car up. Although we had originally though we would need a new transimission, this turned out to be untrue. Ken worked hard to find the best solution for us, even consulting with another shop! His service and attitude restored our faith in the goodness of strangers! If only there were more people like him! If he weren't 450 miles from home, he would have all our business!!!
Dec 28, 2009
I went to the Williamson's garage to ask about a clicking noise. The problem they said was worn axles and gave me a quote on fixing two of them. When I picked up the car, the bill was a lot lower than the quote and they told me that I only needed one axle. Now that's honesty. Once I had a low hanging exhaust pipe and went to see Kenny to have it fixed. He quoted a price for installing a new hanger, but also offered faster, cheaper alternative method of fixing the problem. About a third of the price. I appreciate that kind of service and that's why I go there for all my repairs.
Oct 31, 2014
  • Shah
My 05 Crown Vic was misfiring so I went to this garage took the appointment for the next day, dropped my car off at the garage, with full faith that these were professionals and would take care of my problem. I get a call after one hour that, a coil and a spark plug on my car are bad and need to be changed, and the mechanic recommended to change all 8, he quoted about $900 for the job, I requested to change the 1 that were bad and leave the rest as I did not have that kind of money to change all at the time, then I get another call after a little bit that I need a catalytic converter and it would cost $800, I told him I could not get that done as I could not afford it, but at the same time I questioned why was there a need of changing these and if at all the problem was diagnosed properly. At that point the mechanic told me that, he had done a lot of work on my car and had spent at least an hour and a quarter and I should trust what he is saying, when I asked him if the problem persists even after the cat was changed, he did not sound convincing. Anyway all this is regular mechanic shop stuff and I was still convinced that this was not the issue. We had bitter words exchanged on the phone and I told the mechanic to put my car back the way it was. I also apologized for, my unbecoming behavior over the phone, and he accepted. The mechanic told me to check his repute from anyone where I was working and they would have good things to say about him. What pissed me off the most was when he asked me what my post was at the place I worked, and he charged me $95 as a diagnosis fee, I took the car elsewhere, and the person checked the car thoroughly charged me nothing and told me that I had a leak in the header and it would need to be changed. I think I was being taken for a ride by Williamson Electric.

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