Root's Auto Repair

  • 4.9 of 5 stars
5 reviews

11 Mill Rock Rd E, #A, Old Saybrook, CT 06475, us

(860) 388-6807

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Website URL: 

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Hours
 
Specialties
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Specializes in Transmission work
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.8/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
4.7/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.8/5
They are always honest
4.8/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Oct 26, 1999
The staff has a friendly, Customer oriented attitude. They treat Customers like people and not like a business relationship. They are patient with questions and discuss options. I have a very comfortable feeling discussing car repair issues with them.
Apr 09, 2002
The Roots are the most decent honest kind people i have ever met .They do great work and go out of thier way to be reasonable and professional.I recommend them to all.
Aug 22, 2009
People like me who have been "burned" by other shops in the area eventually wind up at Roots. Their reputation reaches out to the many hapless drivers like a growing Root system.
Aug 02, 2014
  • billy backstay
What the other reviewers said is all true. I found them about five years ago, and haven't used anyone else since. They don't even seem to mind if you supply the parts and even the oil. Nicest folks you will ever meet, and exceedingly compentent on all makes of foreign as well as american cars. And Renee who does all customer service interactions is a woman, so you are talking to her, not a mechanic, unless you ask to speak to him.
Apr 14, 2015
  • MJW
These folks are excellent. They know their stuff, do great work, charge a fair price, and take the time to tell you what you need to know to make an informed decision. I take all my personal and company cars to them. They even remember your name.

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