Pro Tech Automotive

  • 3.0 of 5 stars
2 reviews

690 S Main St, Middletown, CT 06457, us

(860) 343-0000

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
3.5/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.5/5
They treat male and female customers in the same manner
3.0/5
They are always honest
4.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Nov 06, 2011
Sep 10, 2014
  • tiggertigger
My complaint centers around one disastrous repair: 19 months ago I had the timing belt replaced on my Honda Civic, at 106,000 miles. The owner's manual recommends this be done at 110,000 miles, and threatens possible severe and expensive engine damage if the timing belt should break. One month ago, after a mere 15,000 miles, the new timing belt broke - and sure enough, $2389 worth of engine damage resulted! So far, ProTech has been unwilling to take any responsibility for this disaster. I cannot see any way this could happen other than a) the part was defective, or b) it was not correctly installed. NAPA auto parts, which sold ProTech the timing belt kit, was willing to refund the purchase price, but only the price they charged ProTech. ProTech has been unwilling to refund any of the $800 or so I spent on the ill-fated work, claiming that their work is only guaranteed for one year. I feel that a part you are supposed to replace every 110,000 miles should last longer than 15 months!

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