Rose Brothers Garage

  • 4.5 of 5 stars
5 reviews

164 Route 66 E, Columbia, CT 06237, us

(860) 228-3008

Email: 

Website URL: 

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Hours
 
Specialties
Does body work
Specializes in Brakes and Mufflers
Specializes in Radiator work
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.2/5
Their repair price is reasonable
3.4/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.0/5
Nov 06, 2011
Nov 06, 2011
Nov 06, 2011
Jan 25, 2011
Dave Rose (owner) owns a Honda and has been able to explain everything 'Honda' to me. Excellent advise and great help. I have a 2002 Civic and they are the only ones to have ever worked on it. At 110,000 it's still going strong!
Oct 20, 2009
I took my daughter's car in prior to a cross-country trip. The car was running well, but they found almost $3,000 worth of needed repairs. They claim that it took 11 hours worth of labor to do a half-shaft that had a broken boot, a steering rack that they said had a leak, a brake job, a few other minor repairs, but my four visits to their shop during the two days did not indicate to me that they were working on the car the whole time, so their labor fee seemed excessive. They broke part of the muffler during the repair and did not offer to fix it; I had to go a neighboring town to a dealer to get the donut (yes, there is a part in the muffler pipe called a donut) for them to put in, which they did, but they seemed willing to let me drive off with a leaking muffler pipe that was their fault. Now I just got a call from my daughter that the power steering has failed; could be coincidence; they say their guarantee is only local and are not committing to anything yet if the rack they installed is faulty. We'll see. When I asked the owner why his mark-up on parts was so high, he told me his business consultant told him he had to charge that much to make enough profit. I think generally they do a good job, but watch your wallet and compare prices if you can. They do communicate well; the owner is hands-on and works in the shop, and the assistant who answers the phone and your questions seems knowledgeable. They seem to have a good local reputation, so my experience may have been unusual, but just seems that I didn't get much for my $3K.

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