Suba Performance

  • 2.2 of 5 stars
3 reviews

3945 Blake St, Denver, CO 80205, us

(720) 261-4709

Email: 

Website URL: 

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Hours
 
Specialties
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
2.3/5
They are competent
3.7/5
Their repair price is reasonable
2.3/5
They complete the work in a timely manner
3.3/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
N/A
They are always honest
2.3/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
2.3/5
The hours of operation are convenient for customers
3.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.0/5
Jun 24, 2010
The guys at Suba Performance are (obviously) Subaru enthusiasts. All they do is Subaru's. All of the mechanics in the shop own Subaru's, and so they know the cars really well. We brought in our 1998 Legacy in because we were having problems shifting, and they discovered the transmission was shot (lots of metal shavings when they drained the transmission fluid.) They found a used transmission with fewer miles on it than our car, and swapped it for less money than I would have expected (I think about $1300 parts + labor.) In the process, they fixed the clutch that another mechanic had installed incorrectly, and re-adjusted the linkage and the clutch pedal. I always thought that Subaru's had vague shifters and really heavy clutch pedals, so I didn't realize there was a problem. Not true! The car drives better now than ever before. We didn't ask for the extra work on the clutch or the linkage, but the guys at Suba fixed these additional problems (that weren't even their fault) for free. They have also been good about pointing out other problems we weren't aware of. At our last oil change, they noticed severe tire wear on the extreme inside edge of the right rear tire. I check the tread of our tires on a regular basis, but this abnormal wear was hard to see, as it was only about an inch wide on the inside of the rear tire. The tire was worn almost to the steel belts and was starting to delaminate, and we hadn't noticed it yet. The guys at Suba pointed it out to us and recommended an alignment in addition to new tires. It turns out the alignment was way out of spec, but in a way that allowed the car to track straight (while dragging the rear tire at an odd angle.) They saved us from a probable blow out and who knows what else. Great guys, and they are always willing to explain what's wrong and will admit when you can let something go for a while and when something needs to be fixed right away.
Jan 28, 2017
  • JoshSchlossberg
A warning to anyone considering doing business with Suba Performance in Denver. At the end of November, I took my 2014 Subaru Crosstrek with 39,000 miles on it into Suba Performance to check out an engine noise and for an oil change. I’m not car savvy at all and usually take my car into the dealership in Boulder where I used to live. But I had recently moved to Denver and wanted to take it somewhere local. Over the phone, they quoted me $225 to check out the car, which I assumed included potential engine repairs. I took it in, and they asked me some questions about the car, during which conversation I revealed my ignorance about car stuff. Instead of a few hour wait, as I had assumed, they told me I had to leave it for most of the day, so I had to Uber home. By late afternoon I still hadn’t heard from them, so I called. They claimed to have called me, but there were no missed calls on my phone. They said they found the problem, that my air filter was loose. They said they didn’t have a filter in stock, so I’d have to leave it overnight. They told me they’d do the oil change and that I needed front and rear differential fluid replacement, and I agreed. The next day I came in and they gave me the bill for $357. Based on past car service I knew that was high for the minimal work they did and asked them to explain the services, which I told them seemed high, and they briefly did, denying that it was unusual. Unfortunately, though I wanted to, I didn’t have the knowledge to contest the labor times further on the spot. I needed my car that day, so instead of making a scene, I decided I would check with the dealership to determine if indeed they had overcharged me, and deal with it afterward. I later found out what I suspected was true, that Suba Performance had claimed it had taken far more time than was reasonable to conduct these simple services. Suba Performance claimed it took a full hour to determine that the engine noise was from the loose filter. The dealership told me .5 hours was the longest it should take for what could’ve been determined by simply lifting the hood. Suba Performance claimed it took them .5 hours to replace the air filter. The dealership doesn’t charge for this at all as it literally takes a few minutes to do. Suba Performance claimed it took 1.5 hours to change the front and rear differential fluids. The dealership said it should take .6 hours at most. Based on this information from a credible dealership, I have concluded that Suba Performance charged me an extra $220 for what should have been a very simple service. When I contacted Suba Performance about this overcharge the next day, I made no accusations, but framed it as if it was a mistake, giving them the benefit of the doubt. They offered to take off a small amount from the bill, which I did not find to be anywhere near sufficient and which did not admit to the overcharging for labor, accidental or otherwise, which was the heart of the matter. I responded with the specific info about labor time and they ignored that email and the next email as well. I feel that any reputable business would’ve responded to that follow up email and, if it truly had taken all of that extra time, they would’ve tried to explain the discrepancy. Instead, they ignored my polite email backed up by a credible quote from a high profile dealership, which suggests to me that the overcharge was deliberate and they are taking no accountability for it. I now suspect they did so because, after our initial conversation, they knew I wasn’t car savvy and that they could get away with overcharging me. Even though my gut told me I was being ripped off, I didn’t have the knowledge to do more than question it once on the spot, and only after I spoke to a reputable professional was I able to verify this. The icing on the cake was the fact that the sticker they gave me for “next service due” said February 2017. Since I took the car in to them on the last few days of November, basically they were suggesting that I needed service again just over 2 months later, presumably for an oil change. Reputable Subaru dealerships suggest an oil change every 6,000 miles. I have filed a dispute with the credit card company I used to pay the bill, which is pending, and which should return my money to me. Because of my experience, I felt obligated to warn potential customers about what happened to me at Suba Performance.
Jan 28, 2017
  • JoshSchlossberg
MY FIRST REVIEW INCLUDED THE WRONG FINAL BILLING. THEY CHARGED ME $467 NOT $357 A warning to anyone considering doing business with Suba Performance in Denver. At the end of November, I took my 2014 Subaru Crosstrek with 39,000 miles on it into Suba Performance to check out an engine noise and for an oil change. I’m not car savvy at all and usually take my car into the dealership in Boulder where I used to live. But I had recently moved to Denver and wanted to take it somewhere local. Over the phone, they quoted me $225 to check out the car, which I assumed included potential engine repairs. I took it in, and they asked me some questions about the car, during which conversation I revealed my ignorance about car stuff. Instead of a few hour wait, as I had assumed, they told me I had to leave it for most of the day, so I had to Uber home. By late afternoon I still hadn’t heard from them, so I called. They claimed to have called me, but there were no missed calls on my phone. They said they found the problem, that my air filter was loose. They said they didn’t have a filter in stock, so I’d have to leave it overnight. They told me they’d do the oil change and that I needed front and rear differential fluid replacement, and I agreed. The next day I came in and they gave me the bill for $357. Based on past car service I knew that was high for the minimal work they did and asked them to explain the services, which I told them seemed high, and they briefly did, denying that it was unusual. Unfortunately, though I wanted to, I didn’t have the knowledge to contest the labor times further on the spot. I needed my car that day, so instead of making a scene, I decided I would check with the dealership to determine if indeed they had overcharged me, and deal with it afterward. I later found out what I suspected was true, that Suba Performance had claimed it had taken far more time than was reasonable to conduct these simple services. Suba Performance claimed it took a full hour to determine that the engine noise was from the loose filter. The dealership told me .5 hours was the longest it should take for what could’ve been determined by simply lifting the hood. Suba Performance claimed it took them .5 hours to replace the air filter. The dealership doesn’t charge for this at all as it literally takes a few minutes to do. Suba Performance claimed it took 1.5 hours to change the front and rear differential fluids. The dealership said it should take .6 hours at most. Based on this information from a credible dealership, I have concluded that Suba Performance charged me an extra $220 for what should have been a very simple service. When I contacted Suba Performance about this overcharge the next day, I made no accusations, but framed it as if it was a mistake, giving them the benefit of the doubt. They offered to take off a small amount from the bill, which I did not find to be anywhere near sufficient and which did not admit to the overcharging for labor, accidental or otherwise, which was the heart of the matter. I responded with the specific info about labor time and they ignored that email and the next email as well. I feel that any reputable business would’ve responded to that follow up email and, if it truly had taken all of that extra time, they would’ve tried to explain the discrepancy. Instead, they ignored my polite email backed up by a credible quote from a high profile dealership, which suggests to me that the overcharge was deliberate and they are taking no accountability for it. I now suspect they did so because, after our initial conversation, they knew I wasn’t car savvy and that they could get away with overcharging me. Even though my gut told me I was being ripped off, I didn’t have the knowledge to do more than question it once on the spot, and only after I spoke to a reputable professional was I able to verify this. The icing on the cake was the fact that the sticker they gave me for “next service due” said February 2017. Since I took the car in to them on the last few days of November, basically they were suggesting that I needed service again just over 2 months later, presumably for an oil change. Reputable Subaru dealerships suggest an oil change every 6,000 miles. I have filed a dispute with the credit card company I used to pay the bill, which is pending, and which should return my money to me. Because of my experience, I felt obligated to warn potential customers about what happened to me at Suba Performance.

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