Aspen Auto Clinic

  • 1.9 of 5 stars
1 reviews

4055 Tutt Boulevard, Colorado Springs, CO 80922, us

(719) 632-6144

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
1.0/5
Their repair price is reasonable
1.0/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
N/A
They treat male and female customers in the same manner
N/A
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
1.0/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Dec 11, 2012
  • Shade Tree Tinkerer
Bottom line: outrageously expensive and incompetent! The Good: Aspen Auto Clinic's staff seemed frienly and attentive, and the shop had a very nice waiting area. They gave me a ride back to my house a few miles away. The Bad: Took my car there to check alignment after I slid into a curb during a snow storm (shop was convenient to my house). They told me I needed a new tie rod end and lower control arm ball joint as well as an alignment, which was about what I expected and seemed reasonable. They charged $762 for this (!!!) When I got the bill I did some checking on part prices at the local dealer and an import auto parts store. Aspen Auto clinic charged me significantly more for aftermarket parts than the parts store, and were still higher than the dealer for original parts (tie rod end, ball joint). Aspen's price for a no-complication 4-wheel alignment was DOUBLE what the dealer quoted me over the phone. About 3 weeks after the repairs, I looked in the wheel well where the repairs were done and noticed CV grease all over the inside of the wheel and well, indicating a torn CV boot (I've replaced many CV boots myself). I removed the wheel and carefully examined the CV boot. I found a tear that was obviously caused by something pinching one of the pleats of the boot (such as a tool) - this was not a crack caused by age or wear. I also noticed the rubber boot that is supposed to cover the lower control arm ball joint and prevent dirt from getting in was not properly installed, allowing dirt into the ball joint. I took some pictures and went back to Aspen Auto Clinic. I explained what I found and that I thought it was caused during the recent repairs. To their credit, they looked at it and agreed to replace the CV boot and ball joint at no cost. I believe the fact that I have a fair bit of vehicle maintenance and repair experience (and made that clear when I took the car back) was a major reason they agreed to do the additional repairs. Since there was no charge for the repairs, we spoke on the phone and agreed they would park the car in front of the shop and I would pick it up after hours, which I did. Immediately on the way home, I noticed the brakes felt spongy, as if there were air in the lines. I did not mention this to my wife when I got home, and when she drove it later that night (I didn't know she was going to, or I would have told her), she independently reported significant sponginess in the brakes. After bleeding the brakes and doing other checks, I finally took it to the dealer who discovered CV joint grease contamination on the brake pads of the wheel that had the CV boot replaced. I had recently replaced the brake pads and rotors myself with original parts (before the original repair) and knew they were not contaminated (my wife and I had driven the car for weeks and the brakes were fine). Obviously Aspen Auto Clinic's mechanic had gotten some grease on the pads, which cannot be cleaned off, only the pads replaced. I replaced the pads and this corrected the problem. I have repaired my own cars for 20+ years, doing everything from oil changes to complete engine rebuilds, with zero formal training, just carefully following the manual, using common sense, and paying attention to detail. I am appalled at the lack of competence and attention to detail at Aspen Auto Clinic by supposedly ASE certified mechanics. I will NEVER return, and tell everyone I can to avoid it. There are some "good" reviews on other websites for Aspen Auto Clinic, but I really believe these are from people who know nothing about cars and are impressed by "nice" front desk employees and "nice" waiting areas, and who can't tell if a subsequent problem is a new problem or one caused by incompetent mechanics. Dig a bit deeper into the reviews and you will see more like mine. My recommendations for good shops are Academy Car Care & Repair on North Academy Boulevard for domestic cars and Import Specialtly Auto on Boulder Street for imports in Colorado Springs. Both are honest, competent, reliable, and reasonable.

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