Pit Stop Auto Repair

  • 3.3 of 5 stars
4 reviews

108-F Railroad Avenue, Suisun, CA 94585, us

(707) 416-4368

Email: 

Website URL: 

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Hours
 
Specialties
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
3.8/5
They are competent
3.5/5
Their repair price is reasonable
3.5/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
3.5/5
They treat male and female customers in the same manner
5.0/5
They are always honest
3.8/5
I would use this mechanic again
1.5/5
I would recommend this mechanic to others
1.5/5
They fix the problem the first time
3.3/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.5/5
Apr 09, 2004
Jul 28, 2008
Over the years i have took all 3 of my cars to Pit Stop and have had nothing but excellent service.
Jul 23, 2012
  • JazzAzz
Well I have three different vehicles that I have had worked there.And I found out about them here on Click & Clack's Mechanic files, and they are really convenient/close by for me, but I have changed my mind about them, and will be looking for another, one I have in mind, also nearby. The last two repairs the items were fixed but I am not satisfied on how I was treated. On one repair I had an alternator replaced. It was real obvious to me what the problem had to be after doing some PRE trouble shooting myself (I'm not a mechanic but have been a trbl shooter (Naval Electronic tech and Telco tech)all my life, and it was clear to me and a neighbor hood, around the corner (Work at home mechanic, of what it was. I was very shocked to see that I was charged $90 (one hrs. labor ) to just diagnose the problem, when it couldn't have taken more than 5 or 10 minutes using a volt meter to confirm that it was the alternator. And you'd think that that fee would have been waived having the work done there!!!! Another repair on that SAME particular car, I had a four wheel brake job, the rears also done due to a leaking wheel cylinder. After the brake job was done, the rear brakes made such a loud noise that PPL would look at us like, ARE YOU CRAZY DRIVING WITH THOSE BRAKES. I took it back under the warranty, they checked and said all was fine, probably cleaning things up, so was quiet for a day or two, then back to the noise. I ended up buying a set of Delco brake shoes from the dealer, and for just $25, my around the corner mechanic, swapped them out. Now they are as quite as new. When I called and mentioned it AGAIN before having my neighbor replace them all I got was, "This particular model is known for noisy brakes." Well they weren't noisy before the job, or now that I had my neighbor around the corner take care of it. I called back to Pit Stop, telling them what I ended up having done, and there was not one iota of an offer to make it right/better, maybe offering a credit, taking the shoes back that hardly had any wear on them. So not only am I out the cost of the initial job, but also the NEW shoes, plus the mere $25 to my neighbor, who did a much better job. The problem appears to be the poor quality of the shoes that Pit Stop used at that time. Anyway, I'll be trying that OTHER shop on the OTHER side of Railroad Ave next time I need a shop. My neighbor is unfortunately retiring from his job on base on moving after, around the end of Aug. so will need a competent/reasonably priced shop, and my neighbor does recommend them.
May 31, 2014
  • JazzAzz
I had to add an addendum to my last review and I hate slamming a mechanic, but I have the proof that they wrote on my receipt 10,000 miles ago, which took me nearly 4>>5 yrs.>>LOL. Anyway, at the time of this car's (WE have THREE) 30,000 mile service at 32,000, I was told I had 25% left on my pads. I told them that I do not drive it that much so no worry. They made that note. I came home and shined a flash light on my front pads and knew they were FULL of YOU KNOW WHAT, since this cars pads were not that thick to begin with, and I saw very little change. Well today I had a neighbor mechanic, who is retiring soon and moving away, do some work on that car, including swapping out all four pairs of disc pads, figuring if I was down to 25%, hey what the heck. Get it done now ,for his near nothing labor rate. Well he showed me the pads saying that I had around 60% left, which I did not have to worry about for awhile. But being how I will be 65 soon and this car is 14 yrs. young with just 42,000 miles on it, I will probably never in my driving life that I have left (What 20 yrs. TOPS) ever have to get those done again. Anyway, my advice stay away from these guys. I have the proof on their receipt, and the pads that my neighbor mechanic took off!!!!!! NEVER AGAIN!!!!

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