Portola Valley Garage

  • 4.2 of 5 stars
3 reviews

4170 Alpine Rd, San Mateo, CA 94028, us

(650) 851-7442

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.3/5
Their repair price is reasonable
3.7/5
They complete the work in a timely manner
3.7/5
They respond well when they screw something up
4.3/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.3/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.3/5
Nov 06, 2011
Apr 09, 2002
Funniest sense of humor allowed in a car repair shop... Tom is the best diagnostics guy I have met. Can handle almost all makes of cars from the family Ford to the family Ferrarri (and does). I have sent many people to him who have failed to get help other places and he has helped them out. He has a strong team of mechanics (4) and each has a specialization and the training to back it up. From the first day I met him, he has always offered a 2 tier approach to fixing problems: when a $25 dollar part will fix the problem for a while, he'll tell you. And if I wanted to spend the $2,500 necessary to completely take care of the problem, I could. Tom has taken care of cars for my family for 16 years, always the best service and care. (Ford, BMW, Acura, Volvo, Audi, etc...) We trust him completely.
Nov 06, 2011

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