Smythe Volvo

  • 3.6 of 5 stars
4 reviews

740 W Capitol Expy, San Jose, CA 95136, us

(408) 983-2400

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
4.0/5
Their repair price is reasonable
2.3/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
3.5/5
They are always honest
4.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Nov 06, 2011
Sep 18, 2003
After service was completed, and I had already paid, I was told to wait outside for my car. 5 minutes passed. Then 10 minutes. The service rep asks me if I want to wait inside while they find my car keys. So, I nervously sit inside. A few minutes later, they ask me if I have a spare key with me. Huh? Who brings a spare key to the dealership while getting their car serviced? Took them 30-40 minutes to find me car keys. That experience plus the cost of repairs make me reluctant to return there again.
Aug 22, 2007
I service there 2 new Volvo's, S60R and S80. Extremely friendly, always able to get scheduled in on short (2-3 days) notice. Offering loaner cars if you bought the car from them. If the problem is not clear, they will make a great effort in finding it - as opposed to settling on a quick "no problem found". While in service they look everything over, and on more than one occasion they told me about things they found and repaired. For S60R owners, they are an "upgrade friendly" dealer. I bought my next car from them primarily due to the amazing treatment and trust I have in them.
Nov 06, 2011

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