Paul's Automotive

  • 4.9 of 5 stars
7 reviews

5146 Van Nuys Blvd, San Fernando Valley, CA 91403, us

(818) 783-3997

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.9/5
They complete the work in a timely manner
4.9/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.9/5
They treat male and female customers in the same manner
4.7/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.1/5
The hours of operation are convenient for customers
4.2/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.8/5
Nov 06, 2011
Nov 06, 2011
May 26, 1997
These guys are good and honest. If you want cheap, then go somewhere else and pray about the results you get. When I get a vehicle back, I know that the work was done right. This shop is in one of the worst parts of town, however - a big drawback. They claim no problems, however. The concertina wire adds a nice, homey touch. Also, you can get your dump truck fixed while getting the oil changed in your minivan. Hours are banker's hours 8-5 M-F, which isn't the best. AND, they seem to treat my wife more nicely than me...
Mar 15, 1998
My mechanic is the nicest guy in the world. When my Honda civic's engine light was going on erratically for no apparent reason, he encouraged me to stop at the shop so he could investigate. Since I, as encouraged by Tom & Ray, don't have a carphone I can't call in advance, I just stop in. Paul brings a fellow mechanic over and starts checking out the car (for an hour!) while it runs. (Apparently if you turn off the car the computer's sensors will lose its reasoning for turning on the light. Because Paul was unable to determine the actual problem without a major $600 overhaul, and since it wasn't affecting performance, he charged me not a dime and encourages me to return whenever the light is on to see if we can replicate the circumstances that make it happen. I offered to pay an hour's labor, buy the guys lunch, etc etc but he won't take it until he works on the car. AMAZING! When stupid Midas told me I needed a full set of brakes (then changed the story when my boyfriend called and backed them down to just rotors), Paul took a (free) look and said they were fine. It was a new car to me so I wasnt accustomed to the new "feel". As we all know, when a mechanic has a mechanically-challenged customer, the mechanic has the client in his/her pocket. Like some car owners, I'm way into preventative maintenance. I'll do whatever it takes to maintain Eugenia (the Honda) and he knows this. He and his staff are honest, upfront, affordable, and will go the extra mile, so I don't worry that I'm being taken for a ride! After a few bad experiences at Jiffy Lube, I now bring my oil changes (every 3K miles, don't ya know....though paul says I don't need to bring it back so often) to Paul. Sure it's a little more expensive ($10 more) but they will see any other problems my car might be having as well as using the correct parts. (Hondas have unique washers.. and I leaked a ton of oil once because the guys at JL had jammed the wrong size washer on the whatever)
May 04, 2005
I've taken ending-their-lifespan junkers to Paul's, as well as my newer replacement car. They are always upfront about the costs of whatever they're doing but (especially with the junkers) were very helpful and straightforward about what repairs were necessary for safety and what would be putting good money into a rathole. I do wish they were open longer hours, but they're generally good about turning the repairs around quickly once you're in.
Apr 01, 2010
I just moved to the area, and my '01 Honda Civic needed an oil change. It was my first time going to this particular dealership, so they gave it a checkup, and came back with about $2000 worth of repairs. This was the first time that I had been told that anything had broken on the car since I owned it, and for my own peace of mind, I wanted a second opinion. I found Paul's Automotive here in the mechanics files, and they were within walking distance, so I decided to check them out. Granted, I chose not to have everything on the list taken care of right away, but the quote that they gave me was less than the dealership, and they inspected the car to verify the need for repairs before any parts were ordered. There were things the dealership wanted to charge me extra for, for example, after replacing both lower control arms, Paul's did not charge me extra for the alignment. Paul took the time to explain everything to me in a very clear, unpressuring way. After years of being subjected to Ohio weather and salt, everything was pretty well rusted, and these guys were kind enough to blast through all that to fix the parts. They even showed me the old parts to let me see what exactly was broken and rusted. Overall, it was a great experience, and I went away feeling like I was treated well and fairly. These are the kind of guys that I would feel good about baking a pan of brownies for!
May 08, 2016
  • Skylark214
I have learned the hard way to always consult the Mechanics Files before embarking on a "new mechanic hunt," especially being female and all. I saw the reviews for Paul's and decided to give them a call. I'm SO glad I did, and I will definitely go back. A few days earlier, I had gone to the Honda dealer, strictly for an oil change, but I knew there would be plenty of recommendations for work to be done. My Civic is almost 11 years old and has over 175,000 miles on it. I told them to just document all the recommendations and that I'd be back (yeah, sure). The dealer's recommendations totaled roughly $1,650. Lou over at Paul's was amazingly honest and let me know that I did not need most of the work Honda told me I did. Their price? Just under $100 - I kid you not. Thank you, Lou!! :o) And, yes, I did bring them baked goods, but from Ralphs (sorry!)

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