Thao Auto Repair and Auto Body

  • 3.9 of 5 stars
3 reviews

3400 El Cajon Blvd., San Diego, CA 92104, us

(619) 640-4606

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Engine Rebuild work
Specializes in Radiator work
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.3/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
4.0/5
They treat male and female customers in the same manner
N/A
They are always honest
4.3/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
2.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Sep 11, 2009
I've been going to Thao for 27 years, a period of owning four different cars. I have never, ever had a bad experience or felt like I was screwed or didn't receive value. Their prices are far more reasonable than those of dealers, and it always amuses me when they call the Toyota dealer for a particular part and charge far less than the dealer would charge me. (Ah, the free enterprise system, where dealers feel free to practice their profitable enterprise on customers.) My present Toyota is a 1995 Camry with 209,000 miles. I average about $500 annually on various preventive maintenance checks and fixes with Thao. The car runs beautifully. After I had been going to Thao's for several years, I came in one day because the "light problem" indicator was flashing on the dashboard. They quickly determined the problem was a faulty bulb in the right rear brake light. And they replaced it without charge. That's the service they offer. They know that by being honest and solicitous, you'll keep returning for service. (After the brake light fix, I called Toyota of San Diego, just to see how much I would have been charged for the bulb replacement. $23, the answer came.) HA!
Sep 04, 2011
I've taken my 1998 Toyota Corolla here several times after my mom recommended them for their honesty. They are always super fast at identifying and fixing the problem. After a recent repair, I was horrified when my credit card wouldn't go through. The man who helped me wasn't the least bit rude or impatient as I sorted things out and was finally able to provide payment. I was so grateful for the lack of judgment and courtesy that was extended. (And, of course, the great job they did on my car.)
Dec 18, 2013
  • Taxi Rob
The upside is that their diagnostic price is low, but when faced with a complex problem they just tell you to buy a new car. $3k for an engine rebuild, including a $500 discount that I applied toward a new fuel injection system. Sounds good, right? The vehicle hasn't run properly ever since, I had expected it to run like new. I've had it in a half dozen times, and all they tell me is that the computer says everything is fine, and that I should buy a Toyota instead. I don't really think that is a good way to talk to your customers, after telling them that your electrical expert had over 20 years in at a GM dealership. Not much of an expert. I use my vehicles for work, I can't afford to let them languish at a shop that can't solve my problems. Over three weeks total time in the shop and it still runs terrible=no thanks.

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