Stephens Service Center

  • 4.9 of 5 stars
9 reviews

5600 Elvas Ave, Sacramento, CA 95819, us

(916) 452-5067

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Hours
7:30am to 6:00pm
Specialties
Specializes in Air Conditioning work
Has ASE certified mechanics
Guarantees all work for at least 12 months or 12000 miles
Reminds you when routine maintenance is needed
Road tests vehicles when appropriate
Keeps track of your cars repair history for you
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.4/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.9/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.7/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.9/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Nov 06, 2011
Feb 19, 1998
Tom, the owner, is a former Mercedes dealer servide manager. He is invariably responsive, courteous, and explains problems fully. We never have to go back when a job is done because it is done right. And if work is not necessary, he'll tell us that too.
Dec 12, 2000
Tom, the owner, has always been forthright in advising me about what must be done and what can safely wait during what I choose to call the "rolling restoration" of my 1984 300 turbodiesel. He has consistently provided me a ride to work when I have dropped my car off, and is always thorough in explaining what was done, and the whys and wherefores. During my rides to work I have grilled various of his employees and they have all agreed he is an honest and good boss. He's not cheap, but I feel confident that I am being properly served and that makes up for a fair pile of cash shoveled his way. Having worked for the local Dealer, he makes an effort to be better and far more pleasant to deal with, which is greatly appreciated.
Feb 28, 2002
I have had Tom do repair work and maintenance on 2 Mercedes automobiles over the past 3 or 4 years. In my experience, Tom's mechanics are extremely competent. The following example I think paints an accurate picture of how Tom runs his shop. I had a question regarding rough idle on my 300E (a consistent issue with these cars). Tom took the time to run through with me the list of potential problem areas and eventually went to his computer and printed and gave to me the equivalent of a checklist for diagnosing the problem. Then, he gave me a creative solution which worked spectacularly and which didn't cost me a dime (at least at his shop). His suggested solution for this problem involved changing the type of gasoline I was using and occasionally dropping a bottle of Techron into a full tank of gas. The alternative (better for Tom's shop) would've been to replace the injectors. The suggestion worked, as my 300E idled gently through the end of my ownership of the car. On another repair which proved difficult to diagnose, eventually the work was done without a labor charge because Tom was concerned with the amount of time and other repair (which I agreed was absolutely necessary in any case) consumed in finding the basic problem. I have since sold my 300E to a friend, receiving along with the check a commitment to continue to take the car to Tom for service. I'm unhesitating in my recommendation of Tom's shop. He also has the respect of the shop owner where I take my current vehicle (BMW).
Jan 22, 2004
THE OWNER, TOM STEPHENS HAS 25 YEARS WITH THE MERCEDES- BENZ FACTORY AND 11 YEARS WITH HIS OWN SHOP. THEY TAKE PRIDE IN THE FACT THAT THEY ONLY WORK ON MERCEDES-BENZ. THEY HAVE ALL THE SPECIAL TOOLS AND USE GENUINE MERCEDES- BENZ PARTS. THEY HAVE THE EXPERIENCE TO WORK ON EVEN THE NEWEST CARS.
Jan 09, 2009
I backed out of our garage and hit the mirror on the edge of the door. The car is only 1 year old and my husbands pride & joy. I took the car to the local Mercedes dealer that we bought it from. They wanted $700 for a new mirror and it would take a week to get. I didn't want my husband to know what happened, so I took it to a shop our neighbor recommended. I was surprised how nice the place was. I expected a typical repair shop. It looks like a Italian Spa for your Mercedes. They looked at the broken mirror and said they could fix it for $150. They said people do this all the time and they made me feel not so stupid. They took the mirror off and said I could take my car to run errands. They said I should come back at the end of the day and they would put the mirror back on. Sure enough, when I went back the mirror was fixed and it only cost $150. My husband never knew it happened. It's nice to find a shop that can "fix" something. The economy is very hard for everyone, and it feels good to save so much money with a honest shop that understands. The owner of the shop told me that for them, "they would have made $150 profit on a new mirror or the same amount fixing it. So if they made the same either way, why not save the customer the difference and maybe they will come back." I will certainly go back the next time I need something. Thanks Stephens Mercedes Service.
Jan 22, 2007
I needed to have a "Hands-Free" factory phone installed in my 2006 Mercedes-Benz ML350. I went to all 3 local dealers first and got different information from each. I contacted Mercedes Customer Service and they gave me an even different story for a phone. I contacted Stephens Mercedes Repair, and he was the only one to tell me to contact a special website Mercedes has to deal with phones. They gave me some useful information, but it still did not solve my problem of having a Hands-Free phone that worked. I went to Stephens Mercedes Shop and ask them to install the phone that the others could not make work. Stephens spent alot of time, but found out that part of the phone system was not installed at the factory. When I cntacted my Mercedes dealer that I bought the car, they said it was not warranty and I had to buy the missing parts. I checked with another Mercedes dealer and got the same answer. Stephens shop got the part and put it in so the phone worked, but not completely. There was another part missing for the microphone so I could talk to the callers. Stephens shop could not get the part from Mercedes so they found one in a salvage yard, and now my phone works correctly. Stephens shop went far beyond what any of the other "Dealers" did and stuck with it until it was fixed. We figure that when the car was built, there weren't enough parts (made by Motorola) to install, so the car just went on down the assembley line without them. My dealer says that's not true, but won't help pay for the missing parts.
Dec 30, 2007
My wife owns and drives a 1984 Mercedes-Benz 300SD Turbo. She is the second owner of this vehicle and has been driving this vehicle on a daily basis for 21 years. The car has 260,000 miles on it. Although she bought the car used from the local MB Dealer she has taken it to Stephens Automotive for routine maintenance as long as I can remember. Tom is very service directed always taking the time to explain what is needed on the car and what is not needed. Example, do we spend a lot of money to tear apart the dash just to fix the clock? All I ask of a mechanic is honest work at a fair price. Stephens Automotive is all that and more. Tom is a really nice guy who treats his customers with respect. I would (and do) refer anyone who owns a Mercedes-Benz vehicle to Tom Stephens. My wife has commented more than once that she wants to be buried in this car and with Tom's help she just might.
Jan 24, 2014
  • J Bug
I recently bought a used 2010 C300 Mercedes from Kunz Chevrolet. The day after I drove it home the check engine light came on and it ran very rough. I took the car back to Kunz and they were sorry for the problem and loaded me another car while they checked the Mercedes. The car was only 2000 miles out of warranty, so whileKunz took it to Mercedes-Benz of Sacramento for possible warranty repair. During this time I found out the car was traded into Kunz Chevrolet because the previous owner had this same problem and Mercedes-Benz of Sacramento never fixed the problem after several attempts while still under warranty. After Kunz took the car to Mercedes for repair, they said the car needed new cylinder heads for $8000. Plus, there was no warranty even though they had tried to fix it while in warranty. The Chevrolet dealer mechanics didn't believe a car with 52000 miles would need new cylinder heads, so the service advisor at Kunz sent the car to Stephens Service Center who only works on Mercedes-Benz. I didn't meet Stephens, but I was told by Kunz that the car didn't need cylinder heads, it only needed new software downloaded into the engine control module. No parts needed to be replaced. It seems Mercedes (the factory) had issued a TSB about the problem and Stephens followed the instructions in the TSB. The car has been running great for several weeks now and I can only imagine what would have happened if I had taken the car to Mercedes-Benz of Sacramento myself. My first Mercedes experience didn't start very well, but it worked out and now I know where not to take it for service. Or I should say, now I know where to take it for service. Thanks to Kunz Chevrolet and Stephens Mercedes service.

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