Purrfect Auto Service

  • 1.4 of 5 stars
1 reviews

120 S. Placentia Ave., Placentia, CA 92870, us

(714) 577-8788

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
1.0/5
They are competent
1.0/5
Their repair price is reasonable
1.0/5
They complete the work in a timely manner
2.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
2.0/5
They are always honest
1.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
1.0/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.0/5
Jun 07, 2012
  • Mustang26
These guys are crooks! I was only planning on getting an oil change. Within 10 minutes of giving them my keys, I was led into the garage by a manager, and was shown the "problems" with my car. For a brake adjustment, draining and refilling of fluids (transmission, radiator, power steering, brake fluid), replacement of two belts, fuel injection service, air filter (both cabin and engine), and oil replacement, the guy gave me a quote of $500! I asked what the price would be without the cabin air filter, and he said $400. Then I asked what the price would be without the fluid replacement, and he gave me a quote of $200. Meanwhile, he was scribbling all these quotes on the bill of service. I finally agreed to the $200 service, and he told me it would take about 2 hours. When I was later called up to the desk to pay, the sales clerk rung me up for $400! I had him call in the manager, and reminded him that we had agreed on the $200 service. He said, "I am sorry, but you signed next to the $400 quote, and that is what we agreed on." Showing me the bill of service, I realized that- even though he had circled the number 200 at the top of the page, he had me sign next to his scribbling of "$400". I tried arguing my point again, but it was me against their whole scam operation. I was basically mugged $200. Please DO NOT get service done at this place, unless you like to give away money to dirtbags!! On another note, the car that they "fixed" is making worse sounds than when I took it in.

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