Nishikawa Auto Service

  • 4.1 of 5 stars
9 reviews

510 S Fair Oaks Ave, Pasadena, CA 91105, us

(626) 486-9029

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Website URL: 

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Hours
 
Specialties
Specializes in Engine Rebuild work
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
4.2/5
They are competent
4.1/5
Their repair price is reasonable
4.7/5
They complete the work in a timely manner
3.6/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.2/5
I would use this mechanic again
4.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.4/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.3/5
Sep 03, 2005
I was surprised this family owned shop, which has been in Pasadena for over 50 years, wasn't on your list. It's probably because their regular customers don't need to search for a recommended mechanic, or want to share the secret. When my 1992 Lexus couldn't pass a smog test three years ago, and the other shop I'd been using couldn't find the problem, I went looking for a Japanese car specialist. Aside from fixing it quickly, the thing that most impressed me about Nishikawa was how many of their customers are women. That immediatly told me they are honest, and I could send my daughter there without worry. My family now has four Japanese cars that they service. My only complaint is because they're usually busy, it isn't easy to just pop in for an oil change. Even with an appointment, it's best to get there early and plan on leaving your car for the day. They sometimes forget to call and tell you your car is ready, but that's a small trade off for knowing repairs will be done reasonably and reliably.
Jan 04, 2006
I started taking my (daughter's) 97 miata to these guys because they say they work on lot of miatas belonging to rocket scientists at the JPL. I had taken that car to Juan Gonzalez' shop over on Allen st. in Pasadena, but he closed and moved his shop to Glendora, too far to go. So, yes, I echo the other reviewer - very solid customer base and the owner (?) Joe, is on first-name long-acquaintance basis with a lot of the customers. So far it looks really good, and my 21-year old daughter is new to car care so not quite easy with taking the care in herself, but I think this place will be okay for her.
Nov 07, 2011
Apr 17, 2008
I Nishikawa's because I saw the good reports here. My experience was very positive. They fixed what I asked for and, even though I told them to give a good going over the car for anything that might need work, they had a very short list that was very inexpensive. It needed some lights, a little work on the brakes, and an oil change and that is what they did. Fair price. Honest. Fully answered my questions and I will take our Sienna there for its maintenance that is due.
Nov 07, 2011
Aug 08, 2009
I found Nishikawa on this list and double-referenced it with Yelp, and was not disappointed! They were very practical, let me know what long-term work to anticipate, while keeping my expenses to what is immediately needed. I just moved to a new area and am starting the search all over, but wanted to give Joe and his crew two thumbs up.
Jun 08, 2010
Love love love Joe Lira and his son David! I've been taking my cars to them for years. They make you feel completely at ease -- don't treat us women any differently. He saves me money and often figures out that the problem is different (and cheaper to fix) than the dealer. He is honest. I trust him with my cars and won't take them anywhere else.
Jan 15, 2011
Four visits, for a total of more than dozen days in the shop, but leak from automatic transmission never repaired, in spite of $350 bill. Finally, shop admitted job was out of their expertise, suggesting I go to a transmission specialist, which probably should have happened in first place. In answer to question, "How much additional would the completed repair cost?" answer was "probably $400-$500." But later, in conversation with local transmission specialist who sounded very expert and trustworthy, taking into consideration year of vehicle and mileage (Chevrolet S-10 Blazer, 169,000 miles), specialist recommended complete transmission re-build for $1100-1200, which sounded reasonable. Specialist would never "just fix seals." I probably should have never visited Nishikawa, and while they are nice people, I don't trust them, or their skill level.
Jan 15, 2015
  • Rix
I come back because of the honesty and trust, but last few years, I am not too happy with their customer service. I use to plan my regular maintenance, allowing more than an hour for it, and making reservation. But every time, the service is taking longer and it makes no sense to notify them in advance. Just today, it took 2 hour wait, but the car was waiting outside most of the time. I formally complained and I just hope they can be more sympathetic with their old customers and their time.

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