Genesis Automotive

  • 5.0 of 5 stars
7 reviews

1920 E Walnut St # 3, Pasadena, CA 91107, us

(626) 568-0718

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.9/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.7/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.8/5
Dec 28, 2000
The first time I went to Norton, I needed to get a starter replaced. I had called around to a few places asking how much it would cost, and he was the only person to give me a direct quote for the price of a rebuilt starter w/installation over the phone. When I took the car to him, he noticed that the mechanic that had previously changed the head gasket (I bought the car used) had installed it wrong (it was either upside down or backwards or both). He fixed this free of charge. He's always given me the most reasonable prices, he doesn't mind of you watch him make the repairs, and all work was finished on the same day. Overall, I went to him three or four times while I lived in Pasadena, and have recommended him to a number of friends. On a separate occasion, my girlfriend took her car to him on my recommendation. During turns, her car was making clicking noises that seem to be characteristic of worn front half-axles that need to be replaced (this seems to be a problem with older Hondas). A few weeks after the axles were replaced, the noises resumed. She went back to Norton, and he told her that a few other customers that had recently had the same repair done encountered a similar problem. Apparently, most of the axles in that shipment were defective. Once he got a new shipment of axles, he replaced them with no additional cost or hassle.
Jun 30, 2005
Norton is a very honest and competent mechanic. He will throw in service freebies whenever he can. He rebuilt my clutch and did a great job and at a reasonable price. I can't recommend him highly enough, especially for service Hondas.
Oct 05, 2008
Cheap. Honest. Competent. Can't beat that!
Jan 05, 2009
We went to Genesis on the recommendation of a friend after paying inflated prices at the dealer for too long. Over the years we have found Norton's work to be competent, efficient, and reasonably priced. He has always been honest and even in the busiest situations treats each customer in a friendly, patient manner. Long standing, happy customer - 2009
Apr 06, 2009
Norton rocks! He's Honda factory trained. He knows Hondas inside and out. He only uses Honda parts. I've been using him for 15 years on my Hondas. He even works on my Toyota Avalon. He has a small shop, it's not pretty -- but if a big screen tv and a cappuccino machine are why you choose a mechanic, then you deserve to pay hundreds more for a major service.
Jun 09, 2009
Norton is great to work with. He and his partner used to work for the Honda dealer across the street. He'll check on things without charging you -- give you an opinion before you have to decide whether to spend money. He is very honest. I've been going to him for 8 years and he's great.
Mar 09, 2010
The other reviews sum it up pretty accurately. I second them.

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