Custom Alignment

  • 4.5 of 5 stars
5 reviews

2599 Wyandotte St, Mountain View, CA 94043, us

(650) 961-5311

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
4.8/5
They are competent
4.6/5
Their repair price is reasonable
3.8/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.6/5
They are always honest
4.8/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.6/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.0/5
Oct 03, 2004
This may be the best alignment shop in the country, they can fix any car the FIRST time. One of my first experiences with them was my wife's former Toyota Celica that the dealer said couldn't be adjusted any further, Custom installed a caster kit and the "silly-car" finally drove straight and stopped wearing out tires. And that is another benifit, they are a Tire Rack Installer, which means you can order tires online( or by phone) from this great tire retailer, and have them drop shipped to the shop at no extra cost. This means you don't have to worry about loading 4 tires into your car to get them installed, this can be a real pain if you don't have a pickup. When I was working as a carpenter, the truck had to work, or I didn't. So getting it right the first time was worth more than the lowest price quote, and with my f250 I had lost close to a weeks work when the first shop screwed up the rear axle seals and I had to have the whole job redone by Custom (a hard $500 lesson). In my experience the price at the dealers or other quality shops was in the same range, and given the quality, there is no comparison in value!
Oct 04, 2008
They need another answer to they fix it when they screw things up! It's never happened to me or any of the dozen other friends I have referred to them. Great shop, spot on every time,I have all my tires and alignment done there on all six vehicles my family owns. Now I'm worried they'll get too busy once this gets out.
Dec 27, 2010
I was charged double the standard rate because my car "was hard to align" -- never heard that anywhere else. It's a Honda S2000 and is not any harder to align than any other RWD sports car with double wishbone suspension on all four corners. Less than a week after I got the car aligned there, my steering wheel got cocked to one side, because they did not tighten the bolts properly when adjusting front toe. I took my car elsewhere to have this fixed.
Apr 03, 2011
Primarily a suspension, alignment, brake shop - are the go-to people for high performance and race cars, but welcome soccer mom rides just as well. Repaired abnormal tire wear and vibration problems with our Volvo and Saab the first time where dealers had failed repeatedly. Diagnose problems and fix only what is necessary. Very well organized shop. Treat my wife as well as me.
Nov 07, 2011

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