East Highland Auto Tech

  • 2.5 of 5 stars
2 reviews

3708 Highland Ave., Highland, CA 92346, us

(909) 425-2121

Email: 

Website URL: 

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
2.5/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
3.0/5
They are always honest
3.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
3.5/5
The hours of operation are convenient for customers
3.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.5/5
Mar 10, 2010
I've been a customer since they opened nearly 20 years ago. They've always been fair and honest, fixed the vast majority of problems the first time and have never failed to satisfy. For me they've serviced Fords, Toyotas, Jeeps, a Land Rover, Acura, and a BMW. AAA Approved and California Gold Shield Smog Station Not the cheapest place, but always fair, and parts quality is good.
Nov 09, 2015
  • barlesq
Let me start by saying that if i could give negative stars i would Do yourselves a favor and stay away from this place. My story is long and i will post some details but the short version is that I've paid over $5400 for complete BS, lies, crappy work, stress and humiliation for 3 years now. Here's the long version: -East Highland Auto Tech quoted $4200 but charged $5483.02 (Nov 18th 2012) without any notice -the quote was on a piece of paper, not a quote sheet, and a copy was never provided to me -they never provided warranty information on parts or labor even after my numerous attempts to collect this information -they promised a full assembly NEW engine and installed a remanufactured partial assembly (long block) engine. Never informed me what they will be using from the old engine. I knew the car has issues with the oil pan and the head gasket and according to Joe Garcia, East Highland Auto Tech sales, those were to come with the new engine -after the installation the engine randomly turned off while driving. I kept asking the owner, Rodger McConnell, and the person that made the sale, Joe Garcia, to send me the warranty info so I can take the car to my local dealership. They never did. -when the engine stopped working (July 2014) the owner of the shop, Roger McConnell, told me to take the van to my local dealer ship -it took weeks and countless phone calls from me and my local dealership for Roger McConnell to provide proof of purchase -my local dealership took the engine apart and their diagnostic was faulty installation. -after I presented the diagnostic to Roger McConnell, he lied for months that he will have an insurance adjuster come and deal with the situation or that he will have the car towed to his shop, or that he will have someone else (never said who) there to deal with this situation, or that if I bring the car to his shop the dealership where he got the engine from will fix it without any questions asked -in February 2015 I had the car towed to his shop (from northern California to southern California, 420 miles). All of a sudden the dealership cannot fix the car anymore, and he keeps hitting all these bumps that prevent him from fixing the car. He never tells me what those bumps are and if or how I can help. -9 months (November 2015) after towing the van back to East Highland Auto Tech I still don’t have any information on the status of the repair or any date of completion. -Roger, the owner of this "prestigious" business, disregarded my attempts to contact him and even hung up the phone on me a couple of times -the list is much longer but I can summarize by saying that the owner of this shop has very bad work and business ethics

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