Mel's Transmission

  • 4.8 of 5 stars
3 reviews

124 Scandling Ave, Grass Valley, CA 95945, us

(530) 273-4640

Email: 

Website URL: 

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
4.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
4.5/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
3.7/5
Dec 16, 2007
I have not had transmission work done before this event, so I just chose a name suggested by my regular mechanic for this transmission work. Mel's turned out to be the best choice in the area. He was honest, reliable, and he followed up two weeks later with a second look/test drive of his work. He added cooler line washer/gasket at no additional cost. His office manager is polite and level headed.
Jul 06, 2012
  • Seldom Seen Slim
Am a retired U professor - loaned a single parent in Nevada one of my vehicles for her to commute over 250 a day for two years to get her degree from UN-Reno. She needed a transmission that would not just work, but work well enough not to get her or her kids killed in a Nevada Winter when they closed her road or in the summer if she broke down on the dirt/gravel short cut. They sent back three transmissions (no cost to me) until they got one they thought would work - and at 250, 000 miles on it, it's still working! - Another single parent - male, two kids, loaned him my old Volvo 245 same arrangement as above only his car had to LOCK into a given gear, not pop out if the fluid got too hot-- so the third transmission they noticed a warp in the bell housing of the engine. They make a shim, (no cost) put in a transmission cooler (their cost, no extra labor) AND a special valve to allow the transmission to 'lock' in gear (no labor cost). 3.5 years later he had his MS in civil engineering, the transmission had 125K miles and was still working as good as the day they put it in. The ONLY time there was a 'screw-up' - THEY were not told I needed a transmission temperature gauge put into my Ford Bronco transmission and they didn't - my mechanic forgot to tell them, but they figured out a way to put in a super granny low, and two gear splitters (on on each drive shaft) to give me a low-low-low range. She's STILL working over 100K later. The 'lock' on the low gear on the Volvo went out - it helped hold the car back on a steep hill they had to drive every day to keep the brakes from fading, and to keep them off brakes when the road was icy. They offered to 'replace' the part 'for free' (no labor) since it failed with less than 10K on it, but after talking, we let it go because I wanted to NOT use up all my 'good luck charms'. Not only do I trust my own life with these guys, I trusted the lives of other peoples children on their work! -- I'd say that's a good recommendation. The fact they offered to replace for free the valve that broke was just the frosting on the cake - it still held in second (auto-trans). If I needed more custom work, or was still helping students with cars over long distances in Nevada I'd use these guys - they've been a land-mark in the area since I was a kind - I don't know if they are a FAMILY owned business or if the name is bought from buyer to buyer - I just know they have ALWAYS had a good reputation here - and I'm now retired so grandpa used them, mom used them and I used them - the quality has always been there -- even if they do have feet of clay, at least it's semi-fired clay, unlike so many fly-by-night charlatans who try to take advantage of a small but growing community. In the old days liars and cheats always said hello to the food chain on their way up.
Jul 25, 2016
  • N/A
  • Tiffany123
Hello, I am writing this review about Mel’s Transmission to save any future possible victims from going here and for their inability to fix my car but refusal to give me a refund. I also was mislead by all the "good" reviews so I thought I would put an honest one out there. I first went to Mel’s Transmission over 9 months ago because my car would not reverse. When I took it in they told me that they knew what the problem was and that the Transmission needed to be replaced. I purchased a used Transmission with a warranty for almost $4,000. Since then my car is still not fixed and I have had to tow it back to their shop over 7 times each time costing me about $250. Each time Mark the repair man has told me that there is nothing he can do to fix it and that if my car doesn’t reverse to let it sit for an hour and then try it again. That is completely shocking as I have paid a lot of money to not have this problem which I originally came in for. In the time that I have been taking it in to this shop my right-side passenger window stopped working after they were working on it. They gave me the car back with the window completely rolled down and then it would not roll up by the time I got home. They gave me the car with all the windows down so that I wouldn’t notice. Then my heater stopped working and just last month in June my car blew up in smoke because one of the pieces to the Transmission went bad and the engine had a leak. He charged my over $500 to fix the engine when I was quoted at another facility for a lot cheaper. I feel like I have been taken advantage of because I am a young female. Ever since I started going to Mel’s Transmission my car has been breaking down increasingly more. Please help me make sure that they don’t do this to anyone else. I am hoping to get a refund so I can take it to a real car repair place but if not I would still like to make sure that they don’t do this to someone else because it’s wrong. I have called them several times to ask for a refund but they have not returned my calls. Thank you for reading, Tiffany

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