Precision Tune Auto Care

  • 2.0 of 5 stars
1 reviews

318 A N El Camino Real, Encinitas, CA 92023, us

(760) 634-1000

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
1.0/5
They are competent
4.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
4.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
1.0/5
They treat male and female customers in the same manner
N/A
They are always honest
1.0/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
N/A
Aug 15, 2012
  • jonathancohen
I have been going to these guys for a couple of years (since they used to be Precision Tune), and have put several thousand dollars of work there into my cars. Last week, when I picked up my car after they repaired a broken cable in the passenger seat that was preventing the seat from reclining, I noticed that the SRS (supplemental restraint system) light was on, and asked for an explanation. They first claimed the light had been on when it arrived, which was not true. Then they claimed the light came on completely independently of the repair -- that a service interval on the SRS had elapsed -- and that only the dealer could reset things. The real cause, as I learned in less than a minute after a single google search, was that the SRS system detects a flaw if the car is turned on when the seat is not yet plugged in -- as it clearly was when they removed the seat. And resetting SRS faults are dealer-only repairs. What bugged me most was that rather than trying to solve or explain the problem they had caused, they came up with two clearly false excuses (i.e., they lied) to evade responsibility. I can only fix the problem they caused, at my expense, by going to the dealer. After having paid for the work at Complete Car Care. As I say, I had been a good customer of theirs. Not anymore.

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