Tokyo Imports

  • 4.8 of 5 stars
5 reviews

343 E Prince Rd, Tucson, AZ 85705, us

(520) 887-3010

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.8/5
They complete the work in a timely manner
4.8/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.7/5
They are always honest
5.0/5
I would use this mechanic again
5.0/5
I would recommend this mechanic to others
5.0/5
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.8/5
The hours of operation are convenient for customers
4.6/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.6/5
Jan 15, 1999
Outstanding service, very competent.
Jul 17, 2006
John has been our Honda, Nissan, and Mazda mechanic for the past 10 years. He has performed routine maintenance on our cars, performed major repairs, given us general advice on the reliability of cars that we were considering for purchase, and checked out used cars for us before we've made the purchase. John's integrity is above reproach; his advice is rock solid. If he notices something that may turn into an expensive problem, he'll tell you about it. If you bring your car in for a tuneup and he doesn't think that you need it, he'll tell you. In Tucson, you won't find a better mechanic for Japanese cars than John at Tokyo Imports!
Jan 29, 2012
  • rider60
At first John told me he didn't work on Mazda. but I was referred by one his other customers so he said bring it in. I thought I'd be buying a new alternator. He called me about 2 hours later and said car was ready. It was just loose bolt on the alternator mounting. No charge. I'll be back.
Apr 26, 2013
  • pjbarry21
Called them and got rough estimates for both 90k and timing belt services for my Subaru Forester and both were quite a bit lower than what I'd gotten elsewhere. It's totally a "mom and pop" shop without the mom -- it's one guy who does it all (front office and repair work). And I think he charges based on time actually working on things -- not what "the book" quotes as time needed for a job. Based on my conversation with him I set up an appointment for the 90k. He was fine with not doing things I'd already done recently -- filters and tire stuff -- and he knew that when it came time for the timing belt, the water pump needed to get done -- something another shop told me wasn't needed, but all my reading on the forums specifically about Foresters says otherwise. When I got to the shop he had the 90k service list printed out with notes from our conversation about what had already been done. Asked me to double-check it and said he'd call and let me know if he spotted anything else before doing anything. Within a few hours I had a call from him. All was good with the car. Found some things leaking that would eventually need to be taken care of, but he'd temporarily fixed them (tightened some things down) and said I had another year or two before they needed to be addressed (and that it wasn't cheaper to do it with the timing belt -- so no need to rush to do it at that point, either). The total cost was less than half the original quote because there was less work than he'd originally anticipated (the original quote was before he pulled up the 90k service schedule for the car and before I'd mentioned things I'd already done). And the car, 100+ miles later, seems nice and peppy again. And the bonus -- I forgot to mention to him there was a new, high pitched whine occasionally coming from the engine during acceleration. That seems to be gone. I think his tightening of the valves/seals (think that's what he mentioned, but would have to check to be sure) to help delay larger repair work actually took care of that sound (he didn't see anything else wrong and just did the basic fluids/spark plug stuff for the 90k). Sweet!
Dec 28, 2015
  • SubyInBoise
John at Tokyo Imports is a no-nonsense and knowledgeable mechanic. I aked for an estimate for changing the timing belt on my 2005 Forester and he called me back with the numbers in a few minutes. I asked him to diagnose a "clunk in the trunk" and he called me promptly with a description of the problem and estimate of when it will probably need to be fixed. When I picked up my car, he showed me the old timing belt and water pump and described what he did. I asked about washing my car's engine ("So many more wires than my '87..."). No problem, he said, they're all sealed. "Oh great, I'll get out my bucket this aftern..." "Already did it," he said. And he had.

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