Integrity Automotive (warranty = 18,000 miles or 24 months)

  • 4.1 of 5 stars
4 reviews

6621 N. Thornydale Road, Tucson, AZ 85741, us

(520) 531-0120 x520

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Website URL: 

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Hours
 
Specialties
Reminds you when routine maintenance is needed
Has ASE certified mechanics
Guarantees all work for at least 12 months or 12000 miles
Loaners
No
Notes
 
They are always honest
4.3/5
They are competent
4.5/5
Their repair price is reasonable
3.8/5
They complete the work in a timely manner
4.5/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
5.0/5
They are always honest
4.3/5
I would use this mechanic again
2.5/5
I would recommend this mechanic to others
2.5/5
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Oct 21, 2006
After trying many shops in Tucson over the last 6 years, I tried Integrity Automotive based on a newspaper ad. Although I just scheduled an oil change, they pointed out a few items that would have caused major damage if left unattended. They also discouraged me from doing some work that I thought was needed, saying it was unneccessary, even though they would have made money by doing the work. They employ ASE Master mechanics and both owners are certified as well.
Dec 12, 2006
As a female it is great to find a place that treats me with respect and explains everything to me! The staff is friendly and you see the same faces each time unlike the last place I had my car repaired, a local chain. Now I work with the owners and they joke and have fun everytime I take my car in. The are very honest and always keep there word, if something is wrong they take care of it right away and that is rare, the only time I did have something wrong it was a part that was bad and they got me right in and fixed it right away. I love dropping of my car and getting a ride home and relax while my car is being taken care of.......
Feb 17, 2017
  • chapa
They charged $208.00 to diagnose and replace a cracked gas cap. Extremely overpriced. I posted this same review on their own website and it disappeared within seconds -- that tells me they will only leave 4 or 5 star reviews posted for customer viewing - no integrity when it comes to customer reviews. Also, they failed to give me a dollar cost estimate when they called to tell me the gas cap was cracked. I was expecting to pay about $75.
Feb 28, 2017
  • chapa
This is a follow-up to my previous review. One of the shop's owners contacted me after I let them know I was dissatisfied with the cost of repair to diagnose and replace a leaking gas cap. They offered to refund $100.00 or give me shop credit, which I gladly accepted. After this goodwill gesture, I told them I would return there again for service.

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