Mechanics Files

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  • 0 out of 5 stars 0 Reviews
  • 3670 W INA ROAD, Tucson, AZ 85741, us
  • D Lockwood 2 months ago- I have used Brake Masters at this location for over ten years. During all of that time I have always been treated fairly and given excellent service. I have never been overcharged or had service recommended that I didn't need. I have been to other auto repair places, but always keep coming back. I guess that the best compliment that I could give to this Brake Masters is that I have never felt cheated on any work they have done for me. This Brake Masters often does some services for free that other shops charge high prices for (like tire rotations, check engine and some other diagnostic checks.) If there is a job that this shop can't handle, they take the time to call their connections are able to do the job at the best price. The one thing that Brake Masters (at this location only) has that virtually no other auto repair shop (that I've been to) has is their manager, Daniel Zepeda. Daniel rolls out the red carpet for virtually everyone that walks into his shop. He always seems genuinely happy to see you, even if you are a new customer. Daniel has a knack of making you feel like you are his favorite customer, and people love him for it. Everyone has a bad day now and then, but if Daniel ever has one, you'd never even notice. Thank you, Daniel for all the years of friendly service. Signed: D. Lockwood (customer for life)

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They are always honest (N/A)
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Their repair price is reasonable (N/A)
They complete the work in a timely manner (N/A)
They respond well when they screw something up (N/A)
They take the time to explain the problems and necessary repairs (N/A)
They treat male and female customers in the same manner (N/A)
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They fix the problem the first time (N/A)
The shop is located in a safe neighborhood (N/A)
The hours of operation are convenient for customers (N/A)
They are near public transportation (or provide loaners, shuttle bus, rides as needed) (N/A)
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