Mechanics Files

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  • 5 out of 5 stars 1 Review
  • 7085 E 22ND STREET, Tucson, AZ 85710, us
  • A Google User reviewed 4 months ago I am a fairly new customer to Brake Masters.. I purchased a used vehicle earlier this year, while reviewing the history of the truck with the previous owner he broke out a file of everything that had been done to this truck since he had bought it. Going through the file I could see that almost every service and ALL repairs had been done by Brake Masters. It was nice to have a history and the gentleman I was buying from had good things to say about the shop. When my next service was due a figured stay with Brake Masters because they had a history with this vehicle. I am glad I did.. the service I received was excellent. I was greeted right away and shown my options for this service and was all completed in a timely manner and at a price I found to be very reasonable. The truck came out as clean as it went in and I could tell they took pride in that. A couple months later I start hearing a noise from the motor that wasn't normal and drove straight to Brake Masters again on 22nd & Kolb. I was quickly greeted by Jay as I drove into the parking lot. He popped the hood and gave me a few ideas as to what he thought it may be, asked if I would like to take it in to isolate the noise and I agreed. 10-15 minutes later jay returns with a diagnosis and shows me the issue, I had a power steering pulley that was practically froze up and the belt about toasted. He gave me an estimate.. again I thought more than fair and agreed to the work. In just about an hours time they had the new part & belt delivered and installed. Again the truck came out as clean as it went in and as quiet running as it should of been. It has been about a month since that service and every time I get in that truck I smile because I'm so happy to own such a great running truck and I think your store at 22nd & Kolb is a big part of that.. it is obvious to me that they give a squat and they treat my vehicle like its their own and you know as well as I that's hard to find! I guess I'm writing this because I believe they should know that it is appreciated and I would not hesitate to send my mother, wife, or children there because I know the level of service they are going to receive.. Thanks again Jay & Brake Masters, you have truly earned a customer for life. • • •

Questions Jump to reviews

They are always honest (5.00)Wrenchs
They are competent (5.00)Wrenchs
Their repair price is reasonable (5.00)Wrenchs
They complete the work in a timely manner (5.00)Wrenchs
They respond well when they screw something up (5.00)Wrenchs
They take the time to explain the problems and necessary repairs (5.00)Wrenchs
They treat male and female customers in the same manner (5.00)Wrenchs
I would use this mechanic again (5.00)Wrenchs
I would recommend this mechanic to others (5.00)Wrenchs

Other facts you may want to know

They fix the problem the first time (5.00)Wrenchs
The shop is located in a safe neighborhood (5.00)Wrenchs
The hours of operation are convenient for customers (5.00)Wrenchs
They are near public transportation (or provide loaners, shuttle bus, rides as needed) (5.00)Wrenchs
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