Roy's Auto

  • 3.6 of 5 stars
5 reviews

13016 N Cave Creek Rd, Phoenix, AZ 85022, us

(602) 482-3708

Email: 

Website URL: 

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Hours
 
Specialties
Keeps track of your cars repair history for you
Has ASE certified mechanics
Guarantees all work for at least 1 month or 1000 miles
Loaners
No
Notes
 
They are always honest
4.6/5
They are competent
4.0/5
Their repair price is reasonable
3.6/5
They complete the work in a timely manner
4.6/5
They respond well when they screw something up
4.5/5
They take the time to explain the problems and necessary repairs
4.8/5
They treat male and female customers in the same manner
4.7/5
They are always honest
4.6/5
I would use this mechanic again
1.0/5
I would recommend this mechanic to others
1.0/5
They fix the problem the first time
3.2/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.0/5
Aug 17, 2001
These guya are great ~ very honest & trustworthy ... and considering that parts for my car are so expensive, they try to find the most reasonable, inexpensive form of repair. On top of being good mechanics, they treat you like fsmily!
Aug 17, 2001
These guya are great ~ very honest & trustworthy ... and considering that parts for my car are so expensive, they try to find the most reasonable, inexpensive form of repair. On top of being good mechanics, they treat you like fsmily!
Mar 14, 2002
They worked on my 91 Mazda MX6. Experienced a problem with the distributor cap. The parts they kept getting were faulty. However, the factory part was way expensive, so they kept ordering and working with me until the problem was solved. Always kind and curteous. I recommend them to my mother.
Jan 04, 2007
I think Roy's is pretty good. They are pretty friendly and take time to explain the repairs they recommend. They have done a number of repairs on my dodge minivan. I wish they had suggested buffing out the lenses on my headlights before getting me to buy the expensive new ones. But the other repairs and general maintenance they do has been very good.
Sep 06, 2014
  • bcochell
I used to be a loyal customer, but after they replaced the engine on my daughter's lottery car I will not be back. Initially it seemed ok, but when I drove the repaired car from Roy's to Scottsdale and Shea, and then back to my house near PV Mall it was leaking coolant. Of course this was on a Saturday and at noon so the shop was closed. And of course my daughter just HAD to go to Prescott and of course like a FOOL I told her to go ahead but keep an eye on the temperature gauge. She got to north of the 101 & I-17 and stopped at Circle K. She said it was fine. Twenty minutes later she's off to the side of the freeway waiting for a tow truck. Roy's replaced a couple of coolant hoses and said she was good to go. Over the next month my daughter took her car back there 3, 4, I don't remember how many times because the rebuilt engine kept over heating. The final time it was again towed to the garage. The heat tabs were melted and the company that sold Roy's the engine said they would not replace it because it had been driven without coolant. It is possible my daughter drove it even though the temperature gauge was showing hot, but I don't think so. Regardless, in my opinion Roy's did not thoroughly road test the engine when they replaced it the first time and I'm surprised they did not notice/replace those hoses. They also had previously done some work on my vehicles and more than once I had to take the vehicle back to get the repair done right. For example, they replaced the valve cover gasket on my '91 Honda Accord but I ended up redoing the work because their mechanic did not take off the rocker arm assembly and replace the spark plug O-Rings. To their credit, they did credit me the cost of the work on my next repair, but 3 strikes and it's time to find a new mechanic.

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