Foreign Auto Repair

  • 2.8 of 5 stars
2 reviews

9104 Mendenhall Mall Rd, Juneau, AK 99801, us

(907) 789-9778

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Hours
 
Specialties
Specialities: 
Loaners
No
Notes
 
They are always honest
3.0/5
They are competent
3.0/5
Their repair price is reasonable
3.0/5
They complete the work in a timely manner
3.0/5
They respond well when they screw something up
1.0/5
They take the time to explain the problems and necessary repairs
3.0/5
They treat male and female customers in the same manner
3.0/5
They are always honest
3.0/5
I would use this mechanic again
3.0/5
I would recommend this mechanic to others
3.0/5
They fix the problem the first time
3.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Mar 26, 2013
  • justinjustin
This place is fantastic. My car had a mysterious noise that occurred only when the engine was fully warmed up. After multiple trips to several different shops, a new tensioner pulley, drive belt, and a new water pump didn't cure the noise, I took the car to Foreign Auto. They determined the noise to be cause by excess pressure building up inside the crank case, which turned out to be caused by a kinked hose coming off the air filter cover. This was a one-of-a-kind problem that required real ingenuity and attention to detail, and they made very short work of it, too. And to top it off, they explained the problem and the solution to me, drew me a diagram and everything. I know where i'm going next time I need auto service, for sure.
Dec 09, 2013
  • saabowner
Although I have had reservations about this company in the past, it is now the only place that says it has the computer reader for a SAAB. After I paid almost $400 for a tune up of a car that was running fine but had scheduled maintenance, they told me their computer wasn't reading my car. I picked it up on a Thursday afternoon but couldn't make it a block before it stalled. The invoice state that I had been charged for a test drive. Clearly that hadn't happened. I made it back to the garage in a series of accelerate and stall maneuvers. The owner said he didn't have time to look at it and had his wife drive me home. When I called the next day, he said they wouldn't work on it until Monday. I insisted that he prioritize my car since it had run well when I brought it in and I needed it Thursday when I was scheduled to pick it up in running order. Turns out due to being low on gas and them losing more when changing a filter, they had clogged up the system with stuff at the bottom of the gas tank. When I went to pick up the car, he said it was my fault for having a low tank and that I would need to pay him for the gas. When I said that they should have dealt with the gas before working on the car and if I'd been notified, would have approved paying for the gas, he told me to never bring my car there again. I certainly had no intention of doing that! As he walked away, he flipped me off. Then he left a nasty voice message on my phone saying he'd prosecute me to the full extent of the law if I did't pay up. I reported him to the Better Business Bureau. When given a chance to reply, he lied again about the circumstances of the car repair. Fraud could cause him to lose his Alaska Business license. If I ever hear from him again, I will report him to the Attorney General's Office. Worst of all, my car runs worse than before the tune up.

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