Prime Motor Group

  • 4.7 of 5 stars
1 reviews

857 Portland Rd, Saco, ME 04072, us

(207) 571-5055

Email: 

Website URL: 

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Hours
 
Specialties
Offers loaner cars
Reminds you when routine maintenance is needed
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
4.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
5.0/5
The hours of operation are convenient for customers
5.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Jan 04, 2010
I bought a chrysler van from them in 1993 and was broadsided within 6 weeks of buying the new van - $8000 damage, which I had Prime repair becuase then they would honor all warranties. I had that Van for 10 years and they went above and beyond on all repairs, and honored all warranties. After owning it about 5 years I went elsewhere for a state inspection and was told I needed $500 in repairs before they would give me an inspection sticker. I did not have the work done - took it to Prime and they said none of the work was needed, and did the inspection for the $19 or whatever the basic charge was at the time. None of the work required by the shyster mechanic was ever done on the van and it ran great until the day I sold it in a private sale. Bought a Toyota Highlander from them in 2001, new, and have taken it to Prime for all servicing. I do check on their pricing and suggestions for future work to be done (which they recommend at some of my visits) and have always had the other shops charge similar or slightly less, but they rarely dispute the recommended work. I have concluded for the past 20 years their service department has treated me fairly and honestly, and they offer loaners if the work will take a full day, they have evening hours and a great waiting area. I highly recommend them even though they are a dealership.

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