Coachworks Incorporated

  • 3.7 of 5 stars
4 reviews

121 Cassidy Point Dr, Portland, ME 04102, us

(207) 773-7741

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Brakes and Mufflers
Specializes in Radiator work
Specializes in Engine Rebuild work
Loaners
No
Notes
 
They are always honest
4.0/5
They are competent
3.8/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
3.7/5
They respond well when they screw something up
3.0/5
They take the time to explain the problems and necessary repairs
3.7/5
They treat male and female customers in the same manner
3.0/5
They are always honest
4.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
3.7/5
The shop is located in a safe neighborhood
4.5/5
The hours of operation are convenient for customers
4.5/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.5/5
Jul 06, 2005
I was referred to coachworks when the garage I had originally taken my Toyota Tacoma to expressed a bit of uncertainty about the cause of the stalling problem I had. They suggested I take it to Coachworks for a second opinion, which I did. Coachworks confirmed the first diagnosis and I gave them the go ahead to do the required repair, a complete valve job. When Coachworks pulled the head they found that due to the incompetence of some hack mechanic who had worked on the truck in the past (somewhere in Massachussetts), several timing chain guide bolts were loose and one had already fallen into the oil pan. They also found a cracked exhaust manifold, mismatched spark plugs (courtesy of VIP Autoparts), and a bad wire in the set that had just been installed by the first garage. Coachworks made all of the repairs and warranteed the spark plug set for me through Napa. While they were at it they steam cleaned the entire engine compartment and washed and vacuumed the whole truck. I think they empathized with my plight and tried to soften the blow in whatever way they could. When I got my truck back it was purring like a kitten and gleaming inside and out. The repairs weren't cheap but I have great faith that my truck is going to treat me well for a long time to come as a result of Coahcworks' high level of competence and attention to detail. I also have to give credit to Hamilton's Exxon for having the integrity to suggest that I get a second oppinion on such an extensive (and expensive) repair job and for recommending such a competent shop. Thanks to all.
Nov 19, 2004
i had a check engine light, since i'm new to portland i asked the head of maintenance at METRO (the public transit service where i work) where to go, he said he has had good experience with Coachworks, i made an appt and dropped it off, when i called to see what was up they said the engine code was for an oxygen heating sensor, but they had noticed my mileage and knew it should be covered under warranty this is where i embarass myself, i've only had this vehicle for a short while, i bought it used, i've not owned a vehicle under warranty for many years, so i never thought to go to the dealer long story short, they gave it back to me for no charge and told me to go to the dealer, i told them i'll be back when the warranty runs out they were honest & fair and the METRO head of maintenance says they are good their shop rate is a bit high, but it's worth it to me to deal with honest competent people
Mar 24, 2009
i was convinced i needed new struts and shocks they took a look and said "no not yet" saving me about $750. this is not the first time they have said "no you don't need that right now, let's take another look in 4-6 months" a couple of years ago they mede a mistake, fixed it for free
Aug 31, 2011
We brought in our GMC Jimmy because of an oil leak. Three weeks later we demand to know what the hold up is and bring over our mechanic brother, who was visiting, to talk with them. They had taken out parts that had nothing to do with an oil leak and replaced our new transmission that was only a month old with a used one. We had it towed to the GMC dealer and they said it would take so long to fix the damage they did that it wouldn't be worth it. Needless to say, we never went back.

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