Tommys Auto Clinic of Upper

  • 4.1 of 5 stars
3 reviews

15005 Marlboro Pike, Upper Marlboro, MD 20772, us

(301) 627-4100

Email: 

Website URL: 

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Hours
 
Specialties
Specializes in Transmission work
Specializes in Air Conditioning work
Specializes in Brakes and Mufflers
Loaners
No
Notes
 
They are always honest
3.7/5
They are competent
4.3/5
Their repair price is reasonable
4.0/5
They complete the work in a timely manner
4.7/5
They respond well when they screw something up
4.3/5
They take the time to explain the problems and necessary repairs
4.3/5
They treat male and female customers in the same manner
3.0/5
They are always honest
3.7/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.3/5
The shop is located in a safe neighborhood
4.0/5
The hours of operation are convenient for customers
4.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.0/5
Sep 29, 1997
We live in a rural area and AAA towing service is associated with Tommy's. On several occasions someone has stayed late with my wife until I could pick her up or the tow truck driver took her home (15 miles each way), at no added expense.
Aug 19, 2005
I took them in for an Inspection, and they said they'd be done in an hour... took them only 45 minutes! That's the first time I've ever had a mechanic early! Also, they pinpointed why I failed my inspection, and when I took it back, they noted where I still had my bulbs burned out and even helped me replace the rear bulbs for free (including the bulbs)! Highly recommended, professional and approved by AAA. Parking in the back may be a hassle, and you're right at an intersection, so getting in and out is rather difficult.
Jun 22, 2011
They fail on both professionalism and technical competency: A) In a phone call discussing work & prices, I was given three quotes by two people - then they tried to charge me the highest quote when it came time to pay. If I hadn't written down names and prices, I'd have had to shell out another $130. B) They recommended I have a part changed, but when I asked them to point to it (the PCV valve) nobody could do so, and their manual said "doesn't have a PCV valve". C) Their price for replacing the fuel injectors was reasonable, but $300 to replace spark plugs, wires & distributor cap? $25 to check transmission fluid level? D) The prices on the wall have been there for at least five months (the time between my first & second visits), but after I was charged more then was shown, I was told "they're old prices". I eventually paid the lower price, but that's called "false advertising", people. E) Finally, the oil change advertised a check of the lights & fluid levels. They said everything was fine, but I've got both a brake and headlight out. I'm never going back, and I suggest you never start. While they were polite and - after being shown written records of who said what - quite willing to charge what they said it'd cost, I no longer trust them to actually *do* the work. They certainly didn't in my case.

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