Twinbrook Auto Service

  • 4.9 of 5 stars
3 reviews

12349 Parklawn Dr, Rockville, MD 20852, us

(301) 881-8979

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
4.3/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
4.7/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
5.0/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.3/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
5.0/5
Sep 15, 2006
Rich is a professional. He will many times perform small fixes without charge. He has readily pointed me to a dealer when there is some diagnostic information that he cannot obtain and a dealer's equiptment is needed. Twinbrook AR has done many jobs for me on at least 4 different cars. I have recommended them to many of my coworkers and have never heard a complaint from anyone.
Sep 24, 2009
Honest and dependable. Walking distance from Red Line.
Jun 09, 2011
I brought my car over to Rich @ Twinbrook Auto after having an unpleasant experience at a highly recommended mechanic on this site. I also had been told by two co-workers that I had to go to their guy, and turns out - it's the same guy! I am a 25 year old single female with a 2000 Saturn LS sedan with 160,000+ miles on the original clutch. Needless to say, I have repair work needed often. This time it was my A/C that quit and here in Maryland it has been over 100 degrees many times recently and it is unbearable. Based on my car's condition and value (Kelly Blue Book value of $375 - don't laugh too hard), I needed an honest opinion of whether or not it was worth investigating my A/C problem. I had done a few quick fix things following phone instruction from my dad and none had worked. After paying $150 for an unnecessary evac and recharge at the "bad guys" shop mentioned earlier (who also said they needed another 2 hours and $200 to keep investigating the problem), I needed someone to tell it to me straight. Rich spent some time looking it over in between other jobs and called me at the end of the day to say, "It's really not worth looking into. By the time you even find the problem, you still won't know what it will cost to fix it." I had told Rich I didn't want to spend more than a few hundred on the problem, and he said it would probably be more than that. He didn't charge me a thing and left my car for me with the key under the mat. I dropped off some brownies (Click & Clack say mechanics like baked goods) and a thank you note. If you like Rich as much as I do, give him a shout out here! He deserves a glowing page of reviews.

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