Suburban Transmissions

  • 5.0 of 5 stars
2 reviews

9160 Bursa Rd, #B, Laurel, MD 20723, us

(301) 362-1200

Email: 

Website URL: 

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Hours
 
Specialties
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
5.0/5
Their repair price is reasonable
5.0/5
They complete the work in a timely manner
5.0/5
They respond well when they screw something up
5.0/5
They take the time to explain the problems and necessary repairs
5.0/5
They treat male and female customers in the same manner
5.0/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.0/5
The shop is located in a safe neighborhood
3.0/5
The hours of operation are convenient for customers
3.0/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
2.0/5
May 19, 2005
They have an excellent website - http://www.suburbantransmissions.com. I happened upon the site after I had been told by two other transmission repair places that, no question about it, I would need to rebuild the transmission for $2500-$2800. When I called Mike (he answers every phone call, another amazing phenomenon), he said that it was probably such and such a problem, repairing it would be about $450, and if I wanted to bring it in he would test drive it to make certain that his diagnosis was correct. He then proceeded to fix the problem for $450. As he gave me back the car, he said the computer diagnostic equipment was still showing an error message which he thought didn't need to be fixed, but if I decided I wanted to have it fixed the part would be about $75 and he wouldn't charge me labor. I decided I wanted the part, and he installed it and did in fact only charge me for the part. That was about 3 months ago and the car still works fine.
Mar 12, 2009
I took my volvo v70 to a local shop and asked them to do a Transmission Flush. They told me they couldn't do it because they didn't have the correct fluid, except what really happened is that they didn't know how and ended up leaving me with no 3rd gear. The volvo dealership by default told me I needed a new transmission for $3k, regardless of the fact that the problem only started after I had taken it to the local garage. I called around and Suburban Transmissions was the only one who didn't by default tell me I needed a new transmission, and seemed genuinely knowledgeable. They figured out that the local garage (who denied doing anything), had by accident pulled the plug that held the 3rd gear band in place, thinking it was the transmission fluid plug. I saved $3k for not following the dealer's advice, who are supposed to be specialized in volvos. It's nice to know that there are still both Honest and Competent mechanics out there.

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