Carlos Auto Service

  • 4.5 of 5 stars
9 reviews

3960 Howard Ave, Kensington, MD 20895, us

(301) 897-0880

Email: 

Website URL: 

Is this YOUR shop? Claim it and stay up to date!

Javascript is required to view this map.

Add a review

Log in or Sign up to add a review

Hours
 
Specialties
Happily gives binding estimates
Loaners
No
Notes
 
They are always honest
5.0/5
They are competent
4.8/5
Their repair price is reasonable
3.4/5
They complete the work in a timely manner
4.2/5
They respond well when they screw something up
4.8/5
They take the time to explain the problems and necessary repairs
4.4/5
They treat male and female customers in the same manner
4.8/5
They are always honest
5.0/5
I would use this mechanic again
N/A
I would recommend this mechanic to others
N/A
They fix the problem the first time
4.8/5
The shop is located in a safe neighborhood
4.3/5
The hours of operation are convenient for customers
4.1/5
They are near public transportation (or provide loaners, shuttle bus, rides as needed)
4.4/5
Sep 30, 1997
This shop has been highly rated for years by a local consumer publication. As with all places that get good reviews, they tend to be quite busy.
Sep 05, 2001
This is a great repair shop. They are honest and get the job done. They are more expensive than many shops in the area but better than risking an unknown repair shop.
Nov 07, 2011
May 25, 2004
They've been working on our cars for 25 years and my brother used them before me! They do great work. We've never "yelled" at them. When Carlos celebrated 40 years in business, he invited all his customers to celebrate. The vintage Good Humor truck and it's treats were a big hit.
Jun 02, 2004
They sent me a check for $50 when they found they had overcharged me. Every time, Carlos tells me to come back if there's a problem, but there never is.
Mar 24, 2006
They always take the time to explain what repairs are essential right now and which can wait till a future date - I appreciate that more than anything. But they went above and beyond this past summer when I took my Subaru in for a check up before a long road trip. They explained it needed several things, including a new power steering pump. But the pump was delayed, and when it finally came in, it was defective and my car was incapacitated. But I was leaving the next day for a long trip. So Carlos loaned me HIS CAR to go on my road trip, and they fixed my car while I was away. He said he felt he had to give me his car because he guaranteed his work. Now that is integrity and customer service!! I wouldn't take my cars anywhere else.
Feb 01, 2007
Carlos auto service has always done a good job, but their prices have just got too high. They quoted $1,100 to replace a timing belt and the extras (water pump, etc.) on a Toyota Sienna, another shop quoted $750 for the same work. Also charged ne $410 for front bakes, rotors and pads which seemed high. We stopped using them because their prices just seemed to high on everything they worked on.
Dec 23, 2007
I am a 60 year old female, relatively new to the area, and Carlos was recommended by another resident of the retirement community were I live, who knew several other residents who felt comfortable with Carlos. His shop has been in business for many years, his staff is polite and willing to explain in detail the work needed. It is a "family" business and his customers are treated like valuable friends. Carlos will provide a ride home (in your car which gives you a chance to point out the noises you are hearing and serves as a test, diagnosis drive). I feel comfortable that they will not "rip off an old lady" who has a limited knowledge about cars.
Oct 03, 2008
We needed to replace the A/C in our pickup. Carlos was very helpful, had a great price, and even came in early so we could drop the vehicle off in time to get my toddler to daycare and get to work ontime. Great service, and a group that really seems to go the extra mile for customers, even new customers.

Get the Car Talk Newsletter



Add a shop

Know a great mechanic? Tell the world!

Get started

Geocoding courtesy of USC Spatial Sciences Institute